pmbspot review for Webkul Product Auction

Hi, Thank you for the feedback and appreciate you taking time for the same. We would like to address some of the points mentioned in the review : 1) The most I can get from them is one email a day, and they wanted to charge me $3.5k for a really simple custom job. >> I think there is some misunderstanding in the same, the custom work was way too much as you mentioned "really simple custom job". The custom work included building an auction type which included penny auction functionality with the token use for the customer. This included heavy custom work to be done. 2) Took them almost 2 weeks to do the 20 minutes of works to tell me how much the custom job would cost, and that’s what they tell me. The support team has been quite responsive in discussing the custom work with you. While doing any custom work in the running application, it takes time to decide how to accommodate it within the running app, so that it wont hinder the apps current features. And on 27th August you emailed us first time and on 3rd September the pricing was given, which is 8 days (including weekends) and certainly not 2 weeks as mentioned. 3) Their instructions are gibberish, and their support team doesn’t give two licks about you. We do value all our customers, including you and that reflects in the positive feedback that we have received from our clients. We believe in providing best of support and point by point guidelines to the customers that would help them understand the app and its features. Having said the above, We wish to serve you again in future and wishing you good luck.