Skinconceptsshop review for Badgy : Product Label & Badges

Aug. 31, 2018

Customer support leaves a lot to be desired. I wanted to use the "save amount' label(it shows up as "Save $X") but didn't like the look of the badge so I replaced it with a different image and added additional text and the keyword ##SAVE_PERCENTAGE## to read as "10% off. You save $5". However it wasn't showing up on my website so I contacted customer support. They responded quick enough and asked me to grant them staff access which I did. I didn't hear back from them so I checked my website and the new badge was working on my site. But the problem was it said "10%. $5" which makes no sense so I messaged support about it. Their response was "Hi, We have already created a video attached named "Product Badge including adding new badge" for you. Please watch it because after watching it meticulously all our customers can use our app without asking us anymore questions." Aside from the condescending tone of the message, the video they told me to watch meticulously did not contain any solution pertaining to my problem with their app. Also, now the badge doesn't even show at all. Needless to say, I emailed them about it and I'm yet to hear from them.