Nailstation Paris review for Unlimited Bundles & Discounts

We contacted Shopify regarding this review because it seems fake or incorrectly attributed to our app. Our app impacts only specific areas of the store and includes multiple safety features to prevent any sales disruption in the rare event of a failure. We have never received a support request from this merchant. After seeing this review, we tried to reach out to discuss and resolve any possible issues, but we received no response despite several attempts. We believe this review was posted in bad faith. The issue described is serious but false; our app does not cause such problems. Unfortunately, Shopify does not remove suspicious reviews, so we must deal with this unjust stain on our reputation, even though our customer support is well-regarded. - Revy CEO