Addicted To The Doll House review for Unlimited Bundles & Discounts

UPDATE: Was NOT our app that changed the prices of the products and caused the 6-hour problem, our app work using Shopify Discounts, we don't need to add/remove or update any product to do this, the store inventory is not touched by our app. Some other app or mechanism caused this issue to the customer and unfortunately, it is being attributed to our app. The issue we would solve was related to the theme's code, not related to product inventory, the app was uninstalled before we could fix it, then we give a full refund to the merchant as requested. Indeed, we did try to revert the review by asking to update it or remove it after the ticket was solved, we did not try "harass" at any moment and we apologize if the customer felt this, it was not our intention. We took less than 2 hours to answer, the original review was saying it would take 24 hours to answer, this was one of the points that in our vision needs an update. - Revy Apps Team. --- We have answered and solved the issue of this merchant one hour after sent us the support email, we did automatic reply emails giving the schedule of 24 hours but this is the maximum time we take to answer a request(weekdays). Some themes require special attention, most of the themes (95%) the app will just work fine, but highly customized themes tend to need special attention to fix specific issues, which was this case. We are in contact with the merchant to try to update this review in a gesture of good-faith because the problem was solved quickly, not near 24-hours as mentioned, but one hour. - Revy Apps Team.