Knit-O-Matic review for BOLD Discounts ‑ Flash Sales

Dec. 22, 2014

CAVEAT EMPTOR, support for this app is mediocre, time consuming, and very frustrating, and I'm really just too busy for this crap. Their communication skills have thus far been very limited, and I don't know if the issue is: a. there is a communication disconnect and they don't understand what I am asking for (although I'm a pretty lucid and a direct communicator) b. they are dense c. they are lazy d. they really have no idea what it's like to run a small business Regardless, I'm regretting buying the app and I wish I'd gone with one of the other apps. Sale Icon and Countdown Timers are not part of the initial app, they have to be added afterward, which might be OK if you are a code-head, but if you're just a regular small business owner you'll have to pay them to install it for you. The price isn't horrible, I was ok with that, except they don't tell your any of this until you've already BOUGHT the app, and then the info is provided in an email. A link is provided in that email to a web page you won't be able to find it any other way, so DO NOT DELETE THAT EMAIL! On the web page it tells you to choose your Sale Icon & Countdown Timer choices, but it doesn't have a button or link illustrating your choices. There is a button at the bottom of the page that says "GET HELP" so I clicked it, thinking it would send me to a reference page, but it just billed me for the service. When the system asked me to Refuse/OK the charge I refused it (as I was nowhere ready to move ahead) and it still registered me for the service. I then emailed them, explaining that I was charged, was not ready to move forward, and was having a hard time finding my choices. They responded, offering to refund the charge and offer the services for free. Several more emails were exchanged, thanking them for the freebie, but I still needed the webpage that illustrates my choices. They kept sending me emails asking me to give them access to my shopify site, and I kept replying that I needed them to send me to the appropriate page with the options. They didn't get back to me over the weekend, despite the fact that I told them time was of the essence, and all I needed was for them to send me a link to the appropriate web page - not rocket science, and not a lot of work. Monday morning they replied with a small, difficult to read screenshot of a the appropriate web page, but no link or http address to the page it originated from. Seriously?! I finally excavated the email I referred to above (the one you should not, under any circumstances, misplace), found the link, and it appeared to be the page the screenshot was referring to. THANK GOD! I finally found the options I was looking for, and then found that they don't have any illustrations of what the different option will look like on your web page. Not super helpful if you don't want your online store to look like a MySpace page. Other Issues: 1. They don't have videos for all of their options. When you click the video button it says they are making one. 2. You can't find answers to all issues on the support page. For example, they don't have any support showing your options for Sale icons or Countdown Timers on the support page. ADDENDUM After I posted this review I received an email from one of the co-owners offering apologies and the following choice bits: "Everyone at the office read it and it's really made us all depressed." "...when I saw him (customer rep) read what you wrote that and called him dense his face just sunk, he feels really bad." "This review has really put everyone in the office into a depressed mood so I wanna do what I can here. It's the meanest review we've ever got, and right before Christmas... :-( " I'm not sure this company is run by adults, definitely not business people. All I want is software that works quickly and easily so I can get on with the work of my business.