Bangili review for BOLD Discounts ‑ Flash Sales

Nov. 3, 2019

The biggest mistake of my e-commerce journey: I installed the Product Discounts App by Bold. I scheduled all my products by collection to be in sale. Some collections had a 10% and some a 15%. I tested the night before with one collection and everything worked. When a price is discounted two things happen: 1. the regular price appears scratched next to the discounted price and 2. a SALE banner appears on the right top corner of the product. When I woke up at 5 am I checked the store and it was a DISASTER, this is what happened: - Some products had more than 15% discount (this was impossible, since 15% was the highest discount that I was offering) - Most products didn’t show the regular price next to the discounted price, only the discounted price - The SALE banner was missing in a lot of products - Products that already were discounted and in a collection I didn’t apply a discount were discounted as well… Bold was manually undoing the job that took me HOURS. Some guy was in my store reverting my work. Someone went into my store, without my permission and started modifying the prices for each product only to show the regular price. Did I ask them to do that? No, I did not! How dare you go into my store and change things around without my consent? I reached out AGAIN to try to understand what was going on, you Bold's customer service confirmed that someone on their team was manually reverting all my sale prices to my regular prices (again: who authorized that?). I revoked Bold’s access to my store and contacted them again to see why there were doing something so senseless, negligent and completely disrespectful, super unprofessional… HOW DARE YOU? Then, I had to go again and start putting half of my store on sale because Bold undid my work without my consent or my permission. At 2pm my nightmare was over. Bold had me going crazy from 5am to 2pm, that’s 7 hours of my life wasted because of an app that doesn’t work, customer service that is incapable of doing what is asked of them and senseless and negligent behaviour. I had to postpone my Black Month sale all because of this… all ruined, all my planing and effort just disappeared. DON'T USE THIS APP OR ANY APP BY BOLD EVER.