Ruth's Beauty review for BOLD Discounts ‑ Flash Sales

Sept. 26, 2013

Ok. I am updating my review after using this app for some time. I would love to know why I am the only review for less than five stars. I have had problems with the app not applying the sales discount to all of the items in a selected collection. So if you go the collection page, a random assortment are on sale, while others are not. I have been in business five years and this is the first time customers have had such apprehension about pricing. In the past few days, I have gotten more negative emails about pricing practices (not prices, but about the way sale prices display) than I have in five years. If I could do it all over again, I would probably just stick to low error sales pricing through importing and exporting product spreadsheets. Maybe this works better for daily deals but for straight discounts on a large number of SKUs in a collection, do yourself and your business a favor and use a coupon code or calculate the discount on csv files and upload. I have gotten numerous emails from customers about "tricky" pricing practices and phantom sales- where I have advertised items as 10% off, but they are not showing the advertised price. I haven't received the level of support I would have expected to help with this kind of a critical issue. The enormous blow to sales and customer confidence isn't worth it. It's a great idea, but until the bugs are worked out, you can do serious damage to your business using this thing, especially if you are announcing and advertising sales and people are going to your site expecting to see the advertised discounts. You should realize that it takes hours for sales to stop and start so if you are doing a sales notice to customers, allow several hours for the website to update before you announce it. I have had to stop and start the same sale a few times to get it to apply to the collection correctly. The result is that people have seriously slowed buying and instead write to ask me if the price is going to change ten minutes after they purchase the item.