Webkul AI Driven Product FAQ
Dynamic FAQ on Product Pages,helps in solving Customer Queries
Rating
3.8
feedback
5
chart
#14,318
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
20%
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Less than a day
0%
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Less than a month
60%
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Less than a year
20%
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More than a year
0%
Reviews Summary
The reviews for this Shopify app are mixed, with some users praising its support and ease of integration, while others criticize its outdated design and limited customization options. Positive aspects highlighted include great support with quick problem-solving, easy integration, and enhancement of the sales process by displaying common customer questions on the product page. On the other hand, negative feedback mentions the app's outdated design resembling the 1998 era, limited customization options, and confusing installation instructions for non-techy users. Some users also expressed dissatisfaction with the lack of helpful attributes in the widget element and unhelpful responses from the support team.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 13, 2017
This app is OK - it performs as advertised, but nothing more. The design feels like it was developed in 1998 and not updated since. Customization options are extremely limited (for example you can choose one of 5 ugly fonts, none of which are your theme font) so to adapt it to any modern theme, you really need to know what you're doing with some hacky CSS. Support is responsive, but not always helpful. There's no way to add a descriptive headline to the widget - say "Product FAQs" - so we had to wrap it and add a descriptor. And as many other apps do, they don't add any helpful attributes to the widget element like, say, number of faqs, so you can't target an empty container. When I asked how to query the data to know if the product has faqs or not, their answer was "send us your login and we'll do it for you", and when I said that wasn't possible, their answer was "send us your login and we'll do it for you". Um, no.
Oct. 11, 2017
too confusing how to install. i'm not a techy and tried to follow directions. But first instruction to "click" on green button didn't work because there was no green button. Too much effort
Sept. 14, 2016
great support, i contacted them with a problem I was having and they responded and solved it straight away, with excellent communication. many thanks
April 15, 2015
Easy to integrate. Enhances our sales process by providing an easy-to-use module to highlight common customer questions about our product right on the product page. Support was responsive and helped to get my FAQs running on my website. Looks great and fully customizable styles makes it an outstanding feature to our site. Our conversions immediately went up after implementing.
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