Webkul AI Driven Product FAQ for Shopify

Webkul AI Driven Product FAQ

Dynamic FAQ on Product Pages,helps in solving Customer Queries

Rating

4.3

feedback

9

Reviews

chart

#11,166

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    11%
  • Less than a day
    0%
  • Less than a month
    11%
  • Less than a year
    22%
  • More than a year
    44%

Reviews Summary

The reviews for this Shopify app are mixed, with some users praising its functionality and support while others criticize its outdated design and lack of customization options. Positive aspects include great support, easy integration, and the ability to enhance product pages with additional information for customers. On the other hand, negative points mentioned include limited customization options, outdated design, and confusing installation instructions. Some users also found the lack of descriptive headlines and attributes for the widget elements to be a drawback. Overall, the app seems to have potential but could benefit from improvements in design and user interface.

Highlights

Mixed reviews with praise for functionality and support
Limited customization options and outdated design
Confusing installation instructions
Lack of descriptive headlines and attributes for widget elements
Potential for improvement in design and user interface

Rating Breakdown

  • 5
    78% (7 ratings)
  • 4
    0% (0 ratings)
  • 3
    11% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    11% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

3 / 5 Share

Dec. 13, 2017

This app is OK - it performs as advertised, but nothing more. The design feels like it was developed in 1998 and not updated since. Customization options are extremely limited (for example you can choose one of 5 ugly fonts, none of which are your theme font) so to adapt it to any modern theme, you really need to know what you're doing with some hacky CSS. Support is responsive, but not always helpful. There's no way to add a descriptive headline to the widget - say "Product FAQs" - so we had to wrap it and add a descriptor. And as many other apps do, they don't add any helpful attributes to the widget element like, say, number of faqs, so you can't target an empty container. When I asked how to query the data to know if the product has faqs or not, their answer was "send us your login and we'll do it for you", and when I said that wasn't possible, their answer was "send us your login and we'll do it for you". Um, no.

Store

Soflete

Using app

Almost 3 years

Total reviews

7

Average rating

4.7

1 / 5 Share

Oct. 11, 2017

too confusing how to install. i'm not a techy and tried to follow directions. But first instruction to "click" on green button didn't work because there was no green button. Too much effort

Using app

5 minutes

Total reviews

1

Average rating

1.0

5 / 5 Share

March 14, 2017

Great additional to product pages. Really clean looking and helps communicate messages to your customers

Using app

--

Total reviews

14

Average rating

5.0

5 / 5 Share

Sept. 14, 2016

great support, i contacted them with a problem I was having and they responded and solved it straight away, with excellent communication. many thanks

Using app

2 days

Total reviews

3

Average rating

5.0

5 / 5 Share

March 4, 2016

Decent app, could do with a slightly easier user interface and explanation, but the end result is good

Using app

Over 3 years

Total reviews

3

Average rating

5.0

All reviews

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