Rating
4.3
feedback
9
chart
#5,682
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
11%
-
Less than a day
0%
-
Less than a month
11%
-
Less than a year
22%
-
More than a year
44%
Reviews Summary
The reviews for this Shopify app are mixed, with some users praising its functionality and support while others criticize its outdated design and limited customization options. Positive aspects highlighted include the app's ability to enhance product pages, provide clean communication with customers, and offer great support with quick issue resolution. On the other hand, negative feedback points out the outdated design, limited customization options, confusing installation process for non-tech-savvy users, and unhelpful responses from support in some cases.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 13, 2017
This app is OK - it performs as advertised, but nothing more. The design feels like it was developed in 1998 and not updated since. Customization options are extremely limited (for example you can choose one of 5 ugly fonts, none of which are your theme font) so to adapt it to any modern theme, you really need to know what you're doing with some hacky CSS. Support is responsive, but not always helpful. There's no way to add a descriptive headline to the widget - say "Product FAQs" - so we had to wrap it and add a descriptor. And as many other apps do, they don't add any helpful attributes to the widget element like, say, number of faqs, so you can't target an empty container. When I asked how to query the data to know if the product has faqs or not, their answer was "send us your login and we'll do it for you", and when I said that wasn't possible, their answer was "send us your login and we'll do it for you". Um, no.
Oct. 11, 2017
too confusing how to install. i'm not a techy and tried to follow directions. But first instruction to "click" on green button didn't work because there was no green button. Too much effort
March 14, 2017
Great additional to product pages. Really clean looking and helps communicate messages to your customers
Sept. 14, 2016
great support, i contacted them with a problem I was having and they responded and solved it straight away, with excellent communication. many thanks
March 4, 2016
Decent app, could do with a slightly easier user interface and explanation, but the end result is good
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