Webkul AI Driven Product FAQ
The reviews for this Shopify app are mixed, with some positive and negative aspects highlighted by users. On the positive side, the app provides great support, with responsive and helpful customer service that quickly resolves issues. Users appreciate the easy integration and customization options, which enhance the sales process by displaying common customer questions on the product page. The app's customizable styles and features contribute to increased conversions for online stores. However, on the negative side, users mention that the design of the app feels outdated, with limited customization options and font choices that may not align with modern themes. Some users also find the installation process confusing, especially for non-tech-savvy individuals, leading to frustration and difficulties in setting up the app.
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This app is OK - it performs as advertised, but nothing more. The design feels like it was developed in 1998 and not updated since. Customization options are extremely limited (for example you can choose one of 5 ugly fonts, none of which are your theme font) so to adapt it to any modern theme, you really need to know what you're doing with some hacky CSS. Support is responsive, but not always helpful. There's no way to add a descriptive headline to the widget - say "Product FAQs" - so we had to wrap it and add a descriptor. And as many other apps do, they don't add any helpful attributes to the widget element like, say, number of faqs, so you can't target an empty container. When I asked how to query the data to know if the product has faqs or not, their answer was "send us your login and we'll do it for you", and when I said that wasn't possible, their answer was "send us your login and we'll do it for you". Um, no.
too confusing how to install. i'm not a techy and tried to follow directions. But first instruction to "click" on green button didn't work because there was no green button. Too much effort
great support, i contacted them with a problem I was having and they responded and solved it straight away, with excellent communication. many thanks
Awesome app, also provided a lot of free support, thanks guys!
Easy to integrate. Enhances our sales process by providing an easy-to-use module to highlight common customer questions about our product right on the product page. Support was responsive and helped to get my FAQs running on my website. Looks great and fully customizable styles makes it an outstanding feature to our site. Our conversions immediately went up after implementing.
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