Matero review for FeedGeni ‑ Product Feeds
Dec. 11, 2020
EDIT: I'm changing the review from 1 star to 3 stars for their effort to helping me here pretty quickly. The issues do still exist but they are willing to listen and resolve them. I'm pretty suspicious of these reviews here considering how many things just don't work on the app. Feed doesn't import new products. It erases Facebook category matching. No idea how long this has been like this but it's pretty pricey for not to be aware of this.
Hi Matero, Thank you for your review. Just to clarify a few points, I did look for the product you are talking about and it is in the app, this might be you were looking for it at the wrong part of the app. It does import new products every 24hrs as mentioned in the app. Also on the Facebook category does match and I see it correctly matched in your feed. I have however sent you a personal email, kindly do respond to it and I will work with you and explain things to you about your concerns. NB: You are currently on our $19.99 plan and I understand price can be a little sensitivity during this time of global pandemic. But it is the best we can offer to keep the company running, looking at the fact that what we offer for $19.99 is offered by others for $49. Thank you and looking forward to working with you in resolving your concerns.
