Rating

4.8

feedback

48

Reviews

chart

#1,441

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    6%
  • Less than a day
    15%
  • Less than a month
    29%
  • Less than a year
    35%
  • More than a year
    15%

Reviews Summary

The reviews for this Shopify app are mostly positive, highlighting the excellent customer support provided by the Gravity Software team. Users appreciate the quick responses, prompt assistance, and willingness of the team to help with customization and technical issues. The app itself is praised for its functionality in improving product galleries, image layouts, and overall user experience on online stores. However, there are a few negative reviews mentioning issues such as images disappearing on mobile, compatibility problems with themes, and difficulties in communication with the support team.

Highlights

Excellent customer support and prompt assistance
Functionality in improving product galleries and user experience
Issues with images disappearing on mobile and theme compatibility
Difficulties in communication with support team
Customization and technical assistance

Rating Breakdown

  • 5
    90% (43 ratings)
  • 4
    4% (2 ratings)
  • 3
    2% (1 ratings)
  • 2
    2% (1 ratings)
  • 1
    2% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

3 / 5 Share

July 12, 2023

can some one help me .... we used this app for long time , now the images show in small images , i sended various emails, no one says anithing , can some one explain what its happens ? shopify dont do anithing ?

Store

POLYVIZ

Using app

11 months

Total reviews

2

Average rating

4.0

Developer Reply

Thank you for your review. We noticed that you uninstalled the application four days before you left the review. Our application no longer affects your store. If you are still interested in using our application please install it and contact us at: [email protected] if you need assistance.

1 / 5 Share

May 4, 2023

BE CAREFUL!! This App broke our entire Store!! We tried to get this app to work but it is constantly breaking our website. We paid for a few months and now had to uninstall it to avoid further damage

Using app

3 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi, I tried to find email from you but it looks we didn't get any support ticket from you. In case of any issues it's enough to disable the app and let us know about the issue. We resolve tickets quickly. We think that cooperation is the key here that benefits everyone. Please let us know what was the issue as the client satisfaction is the most important thing for us. Please consider updating the review as we didn't even had a chance to help you. Kind regards, Magda

5 / 5 Share

Dec. 22, 2022

I needed a code change to work with my custom video gallery. They were friendly and quickly helped me!! This is a great app that does exactly what I need. Nice animation to the photo changes too!

Using app

3 days

Total reviews

12

Average rating

5.0

Developer Reply

Thank you for the amazing review! It's much appreciated. Kind regards, Magda

5 / 5 Share

Oct. 19, 2022

I need some customization in the product gallery in my website .Great support is provided by the gravity software team . I am really thankful for this kind help from gravity team . I really like their prompt support . Great appreciation from my end to gravity software team

Store

MD®

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

March 10, 2022

We have used this app for several years now and the support has always been flawless. Great Customer Service Always on point!

Using app

Over 3 years

Total reviews

4

Average rating

5.0

All reviews

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