My Harmony Tree review for DECO Product Labels & Badges
Nov. 2, 2023
After installing the app, product page gallery on mobile devices got frozen and customers couldn't swipe to see more images. After uninstalling the app, this issue got resolved. Looks like the app blocking product page gallery!
Hi Harmony Tree team, I want to clarify that the issue is coming from theme incompatibility, which means a small component on the product page is incompatible with DECO. Therefore, the product pictures can't be swiped on mobile. However, this could be solved with our support within 15 minutes. We understand your frustration in this situation. We try our best to make as many themes compatible as possible. But since there are several themes and many versions, we can't cover it all. We would deeply appreciate it if you could give us another chance to get this issue fixed. And we will be available as soon as you need. Best regards, Julie DECO Team
Product labels, product badges, icons, countdown banner bars