Chibebe.com.au review for W3 Custom Product Options
April 23, 2019
Megan ruined my store. Do not install this app as they will not understand what you need, even if you tell them 100 times in the most basic of terms, including video examples. I grew exhausted trying to get an answer from these guys, and never got any that made sense.There is way too much wrong with this app and the service, I won't even.
Sorry for the trouble you had getting started using the app :( Unfortunately we're based in Houston and thus our timezone is CST. Some of the time difference was it falling on a weekend as well. Our support auto replies also list our hours of operation. We're sometimes here as late as 7PM CST so if you reply early in the morning in Australia between 8am and 10am we should be able to get a lot of communication in then. We wish we could afford 24 hour support! But at the this time we're only a small team of 6 people and try to keep the app prices competitive and still see our families at night. If you still want to give the app a shot we'd be happy to help if you shoot us an email to [email protected]. We'll also mark your ticket high priority. Also if any customer doesn't end up using the app, we happily refund the $25 installation fee. Please email us if you paid for an installation and would like a refund.
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