Hulk Product Reviews
Hulk Product Reviews App
Rating
4.7
feedback
796
chart
#360
All reviews
Rating Breakdown
Review RSS Feed
May 6, 2020
IMPOSSIBLE TO REMOVE. Absolutely absurd, Once you remove the code and the app, it still appears on your products. Awful.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Dec. 9, 2019
After I recieved a review, all of a sudden my product gets deleted. I will be reaching out to Shopify.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Nov. 14, 2019
Tried reaching support many times about several bugs and issues with the reviews app, have not gotten a reply or any help and it is non-functioning on my site since yesterday.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Oct. 5, 2019
I really didn't like this app. I asked twice for help with an issue (unable to upload images) and it wasn't resolved. I will be removing it from my shop today.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Aug. 14, 2019
I would like to give any star for this app. Since you try to use you may discover why it is free. Now, one more reason to pay a good app as loox. 1) Very very very complicated 2) There is any video on internet showing how to use 3) Maybe it is made only for experts
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
April 17, 2019
The app just didn't work. And no support at all. Being my staff account for over 1 week but no activity. Just a waste of time :(
Hey Dr. C, Sorry for the inconvenience. We are having someone look at this. Unfortunately, the ticket was assigned in our internal project management system but was missed by the developer. We apologize for any inconvenience but would appreciate a chance to make this right. As you know, stuff (S***) sometimes happens. :) But we are here and ready to help. Thank you. A
April 14, 2019
Why do I download an app that tells me that I need to add some code and some css but for the css it doesn't even tell me where? When I could code I could just do this by myself and don't need an app for that and when I download an app I want it to work and don't want to add some code here and there.
Hi there, Sorry to hear about the confusion. I hope the following will help clarify further. Most apps require specific snippets to be added to your site. Example is that you can place the reviews widget ANY where on the site. The app has a 1 page installation and instruction page that is very easy to understand. We automatically add a few snippets but still give you the control, like ALL other apps, to add the widget anywhere you want. You can access the page under /admin/apps/free-product-reviews-photo-reviews-and-more/embedded/help and it looks like this - https://nimb.ws/yEXPHU I hope you'll revise your review after assessing the above. Thank you.
April 10, 2019
my reviews work for a little then the whole day they disappear then i hire a coder becuase i think its a bug but its really just the stupid app, its costing me money when people go to my site and see 0 reviews for this item when i spent 1 hour writing reveiws manually for it
Hi There. Please contact our support. We are sorry that you are facing this issue and we can have our team help get this resolved for you. Thank you
Nov. 6, 2019
I have been using them for the past 8 months, originally loved their service and customer support. My past two orders have been short of the quality I'm used to receiving from them, blurry images, unevenly cropped images, but today was the last straw the manager got extremely rude with me for addressing the consistency in lack of quality. I wouldn't recommend to my worst enemy after today
Hi there, We are sorry about the issues you are facing. It could be that the automatic installation didn't work properly. Please contact us so we can help rectify this issue for you. Thank you so much.
March 27, 2019
waste of time, I couldnt even find where to paste the code, not to mentioned finish the whole process.
Hi there, Please contact our support. Our team will happily work with you to make sure that the installation process was done properly. Contact us and we'll get it resolved for you. And once we do, please update this review to be more accurate. :) thanks so much.
March 14, 2019
I followed the instruction to install and set up the 'Product Reviews' app, but it is still not working. Waste of time.
Hi there, Sorry to hear about your troubles. We actually automatically install some of the code and the rest of the instructions are laid out but can be confusing for some themes as their structure is different. Just contact our support team and we'll help set it up for you free of charge. Hope you'll amend your review after this as it really doesn't give it justice. :)
Aug. 17, 2018
I first thought this was awesome because it lets you have the freedom to customize the look and feel of it how ever you want. It's also free for photo reviews and uploading old reviews from a spreadsheet. I spent a lot of time setting it up and was really excited. Although the upload part was not easy. There is no directions that came with the Excel template. You don't know what field is what and which is required. I did a few test run and missed one field (which I didn't know was required), then the whole app didn't work! I couldn't access the app at all. It said "server error." It took them a week to figure it out. My first email for help, I got a respond "It's working on our end. Your ticket is now closed." They didn't even bother. I had to write another email to tell them no it is not working. Anyways...I bared with it and gave them a chance. I thought they seem like it's kinda new and they need to work out some kinks...so I gave them the benefit of the doubt. When I finally had everything set up, I realized my product slider on mobile isn't loading. I went to Shopify for help because I thought it was a theme issue. They looked into the console log and turns out that the JS from this app caused the issue! They also informed me that this app caused other issues in other themes as well. But I still wanted to give this app a chance. I wanted them to have a chance to fix it. A few days later, the issue is still there. The Shopify guru comment out their code and my slider works again. I then installed a few other review apps to test out. Well I got an email back from HulkCode saying "It seems that you have installed many other product reviews application and that might be the reason why the mobile product slider isn't working. However, we have checked your products and the slider was working perfectly." Hahahahha blamed it on something else and no plan to fix. So yeah...all the chances that I gave them....I shouldn't have. It is a waste of time.
We're extremely sorry to disappoint you. We would be happy to have you back, please let us know if we can assist you with anything. In fact, we've spoken to our team and have made sure we communicate properly with our clients to avoid these issues.