Zusaura review for Product Reviews
Aug. 26, 2020
This app is NOT entirely compatible with Maestrooo's Prestige theme - the "Customer Reviews" title goes missing altogether wherever you place it (e.g. below product description) so when viewing product pages it goes straight from product description to reviews without any explanatory heading. Looks like AMATEUR HOUR and when contacted, Shopify say it's a theme issue - which is surely correct, but resolving this is by email and takes several days. Already Day 3 of this problem, am running a sale and getting traffic, and this just looks absolutely awful as the THEME adds a Reviews tab/section on the page that doesn't link to the reviews themselves. So, now you have 2 review sections - one with no heading with reviews just showing, the other labelled but saying there are no reviews. Had to disable the theme's reviews option just so the two don't show - "better" just having one faulty section rather than two.
Hi, there. I'm sorry to hear that you had trouble getting the app setup with your theme. Each third party theme developer has the responsibility of making sure their theme is compatible with Shopify apps, so I'm afraid you'd need to wait for them to support you with this. That being said, if you're having trouble contacting them or if they aren't replying to you in a reasonable amount of time, please let our support team know and we can reach out on your behalf. Hope they resolve that for you shortly. Best - Brie, Shopify Support
