Cnoc Outdoors review for Product Reviews
Sept. 23, 2021
Easy app that allows us to review and manage reviews. We've been using this app for a couple of years with no issues. I do have one question that's still unanswered - Can we send a reply or communicate with the customer who left a review while it's still Unpublished? Or is the Reply feature only functional once a review is Published? This comes up when a customer leaves a fake name, a nickname, or sometimes no name at all and our customer support team is trying to follow up effectively with a product issue. Thank you!
Hey, there. Thank you for taking the time to provide this great review and fantastic feedback. I can certainly understand the potential benefits of allowing replies to be made before a review is published. You are correct in assuming that as of right now, a review must be published before replying to said comment. However, I would be happy to submit your feedback up to our developers for future consideration. Thank's again! -Marty, Shopify support
