Kheloni review for Product Reviews
Nov. 11, 2021
I am having the same/similar problem that others are mentioning. After some investigation he developer for my theme (Clean Canvas) conveyed the following: "As I suspected, there's a networking issue somewhere - the css file which loads in those stars is being blocked by somehting. When you go to this link, what do you get? https://productreviews.shopifycdn.com/assets/v4/spr-2b44f6fc4993950d95c16d866d5effd0f42c22884d8f9ec5ef347045675aed11.css (I see a file with lots of code, which is correct). It may be worth trying to load that file on our mobile, once on your WIFI and once using your mobile data. If it doesn't work on both Wifi and mobile data I'm not entirely sure what the issue is." I did what the gentleman suggested and I get a 404 error irrespective of using WiFi or the cellular data on my Iphone. I seem to have stumped everyone. Not sure what to do at this point.
Hi there. Thank you so much for taking the time to leave this review and share this feedback. We are sorry to hear you have been experiencing issues with the app as we understand how important reviews can be for our merchants. One thing to consider is if you are opening the Product Reviews app while logged in to the store from an incognito/private browser tab. This will cause a 404 error as our Product Reviews app requires to store "cookies" which the incognito tabs prevent from being used. I recommend trying again from a regular browser window to see if the same issue occurs. If you are still seeing the same issues, your next step would be to reach out to our live support so we can take a closer look into this with you. If you need to reach out to us, please visit the Shopify Help Center (https://bit.ly/3cJkx8V) and log into your account to create a support request. Thanks again! -Marty, Shopify Support
