FromChloeXo review for Product Reviews
Dec. 13, 2021
Keep getting a 404 error on desktop and on the shopify app the loading spinner is always spinning. Not sure if that is the desired behavior but it took a minute to figure out why the 404 was happening only on desktop.
Hi, there. Thank you for taking the time to leave this review and providing us with this feedback. This can happen when you attempt to open the Product Reviews app while logged into the store from an incognito or private browser. The app requires to store cookies which, the incognito tabs prevent from being used. I would recommend trying to open the app from incognito, then try again from another browser. If you are still noticing this issue, I would then recommend reaching out to our support team so we can take a closer look into this. You can contact us via the Shopify Help Center (https://bit.ly/3cJkx8V) and we'd be happy to continue assisting you through live chat, email, or callback. Thanks again! -Marty, Shopify Support
