tamsretrocandles review for Product Reviews
April 19, 2022
I keep getting a 404 error and have switched from chrome to safari and I have cleared my browser and this should be really easy but it is not. I NEED my reviews to work for my business.frustrating.
Thank you for reaching out and bringing this to our attention! I've taken a look using Google Chrome, and I didn't have any luck replicating the 404 error on my end. However, I was able to find that some merchants are experiencing this issue due to the cookies settings or when using an incognito/private window. Can you double-check the cookies cookies in your browsers' settings (Chrome menu > settings > privacy and security > cookies and other site data) and see if that can help resolve this issue? If your browser already has cookies enabled and the issue persists, then it looks like we'll need to access your account in order to resolve the issue. While we’re not able to provide account-specific support via the Shopify app store at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log in to your account to create a support request. Cheers! -Elias, Shopify Support
