Pravaah India review for Product Reviews
May 6, 2022
The app is showing a 404 message and is not opening. I tried downloading it multiple times but nothing seems to be working
Hi there, Pravaah India. Thanks for taking the time to leave a review, and we're sorry to hear about this 404 issue you've been experiencing with Product Reviews. When looking into these 404 issues, they usually end up being the result of a cookies setting issue with the browser you're using to login to Shopify. Product Reviews requires cookies to be enabled in order for it to load as expected. You can confirm that this is a cookies issue by using a different browser to login to your Shopify store, and to open the application. If you're using a private viewing or incognito browser, you'll need to stop using this type of window to login to your store, as this causes Product Reviews not to work, because these windows block cookies. The method used to enable cookies is different for all browsers. If you're using Google Chrome, you can try the following steps: (Chrome menu > settings > privacy and security > cookies and other site data). The steps for checking your cookies settings for other browsers can also be found via a quick Google search. If you go through the above steps and you continue to get the 404 errors, reach out to our live team using this link here: https://bit.ly/2AWw5VA. This will allow us to get you authenticated to make sure that we can look into any additional errors. -Imogen, Shopify Support
