The Coffee Project review for Product Reviews
May 8, 2022
I've had an open ticket since May 3rd. Support has been friendly, but slow. I'll get an email asking me to click a link to see if that works, try it, reply still getting 404 error page. Next day, get a message telling me they have confirmed I have permission to view the page, try it again. Next day, please clear your cache and cookies and try this link. Clearly the link in the code is broken, or the app itself is broken.
Hi there, The Coffee Project. Thanks for taking the time to leave us a review for Product Reviews. I appreciate you providing everyone with the context surrounding your support ticket with us. Since you've already been communicating with the team, I strongly recommend that you continue speaking with them. The Live Team is able to authenticate you and your account, and is able to dive a lot deeper than what we can here on the Reviews Team. If you're continuing to have issues with the app, even with the help that they've been providing, please stress that with the team and let them know that the issues are persisting. We all do our best to help, and I'm confident that our team will continue working with you until a solution is found for your issue. -Imogen, Shopify Support
