Fonthill Media review for Product Reviews
May 11, 2022
We have contacted Shopify since this is their app - the app is clearly bugged. It does not work. All other apps we have work perfectly OK and this is the one that keeps showing the 404 and this "Product Reviews needs access to cookies. This lets the app authenticate you by temporarily storing your personal information. Click continue and allow cookies to use the app." Absolutely insane!!! Shopify need to fix this!
Hey there, Fonthill Media. Thanks very much for taking the time to leave us a review, and I'm sorry to hear about the issues you're experiencing using Product Reviews currently. It is true that Product Reviews requires cookies to be enabled on the browers you're using in order for it to load properly. It sounds like you've been speaking with our Live Support Team directly, which is great, as they're equipped with the tools and information to help you address this issue. Since the error message you're receiving is related to cookies, it's likely doublechecking your browser's cookie settings can help you resolve this. You can confirm that it's a cookies issue by using a different browser to login to your store, and access the application. You'll also want to make sure that you're not using an incognito window or a private browsing window to login to your Shop. The method used to enable cookies is different for all browsers. If you're using Google Chrome, you can try the following steps: (Chrome menu > settings > privacy and security > cookies and other site data). Since it sounds like you've already been chatting with the team, if the above information doesn't help you, I advise that you continue to follow up with them so they can help guide you to a resoution. -Imogen, Shopify Support
