She's Touch review for Product Reviews
May 12, 2022
I just want to say that whoever created this app could not create it well. There are not enough words on explaining how many days and tries I had just to upload a few reviews. Also, the installation is tremendously difficult because the line codes need to be put in a specific alignment and rows. I have installed multiple apps and worked with them, coding and editing and I have never encountered so many bugs. Even the Shopify Team had to try multiple times to fix the problem and reached to multiple technical assistants. Dissatisfied. I WOULD NOT RECOMMEND. STAY AWAY FROM THIS AND DO NO WASTE YOUR TIME!
Hi, there. Thanks for taking the time to leave us a review today, and I'm sorry to hear about the issues you've been having with Product Reviews. The installation process for the app is a bit more involved with having to directly add the code to a theme file, and we recognize that other similar applications have installation processes that skip doing this step manually. I'm also sorry to hear about these bugs you've mentioned, as well. You mentioned you've been chatting with our Support Team, and I advise that you continue to do so if you experience continued issues with Product Reviews. The Support Team is equipped with the tools to help you troubleshoot the application in real-time, and are also able to document the bugs you've been experiencing so they be passed along to our Product Team. -Imogen, Shopify Support
