Noisy Clan review for Product Reviews
May 20, 2022
Yikes. All seems ok until it comes to importing reviews. Seems like there has been success within the Shopify community that I've attempted to mock but every time I try to upload there is a new issue that didn't exist before.
Hey there, Noisy Clan. Thanks so much for taking the time to leave a review for Product Reviews. When it comes to importing reviews, there are a few issues that may pop up. If an import fails, it's likely caused by one of the products having reviews imported is not set to 'available' for the 'Online Store' sales channel. it's recommended that you mark your products as 'available' in the 'Online Store' sales channel before importing your reviews, as this will prevent the import from completing successfully. Additionally, imports can enter a sort of 'stuck' state occasionally, and our Live Team will need to be contacted here to refreshed the import so it completes. I recommend giving the availability step a try, and seeing if they resolves things. If it doesn't, then please reach out to the live team using this link: https://bit.ly/2AWw5VA. -Imogen, Shopify Support
