JODI MELISSA review for Product Reviews
Oct. 28, 2022
Great for a beginner or new store, but way too basic once you begin to get decent sales. Biggest issue is not automated email requests. You have to manually ask customers to review your product. The second issue is the way the reviews display on the product page. You have to click the + button to see the reviews. To write a new review, you have to educate your customer and manually send them a link to find the product they bought and then they have to click on the + that is hidden at the bottom of the page. Way too much of a drag and multi-step process for customers to be willing to go through. The positive is that it is easy to export reviews to another app. I've used Yotpo and JudgeMe since and love both.
Hey, Melissa. Thanks so much for taking the time and sharing this feedback with us. We can see why email automation and a simpler review process is important to yo you, and we'd be happy to pass your feedback along to our development team. We also appreciate the third-party suggestions you've shared, as they are great alternatives for advanced merchants. Cheers! -Elias, Shopify Support
