Liquidation Boss review for Promo.com ‑ Promo Video Maker
Dec. 11, 2020
Made 1 add, loaded properly to Facebook. yeah, grate, happy with it. So I go on and make a product video. Then I published it to my shopify store. Go to see it using the like they provide afterwards, no video to be seen. I go to my back office to the product. You can see it there, but it doesn't play. Had my IT and shopify support online trying to help me out. could not get it to show up under the image section. Shopify actually copied the code and put it on my product page. Then it shows as a 400x400 right above the product description. (not a good location). Finally gave up on that after 3 hours. Then we also published it to my fb page. the video is blank, just has there promo add on it. (Me and MY CUSTOMERS)click on the blank space and it opens up the promo page so they can create an add. I have tried it several times and with different products. Its waiting alot of my time. Contact promo for help and I get a link on how to promote your products for Facebook, Instagram and youtube. Then said they would give to there team. I figured that part out. Its very simple. So I will say they have the worst customer service.
Sorry to hear this was your experience out of our app, this was not our intention. A member of our product team will contact you soon and will try to help you out. Please note that if you are using a free Shopify theme, some of them still don't support video integration as all other themes, and therefore the videos won't work unless you'll use the manual option, as Shopify support offered. Unfortunately, we have very little control over it and the solution should be provided by Shopify themselves. Thanks, Team Promo
