All reviews

Rating Breakdown

  • 5
    95% (56 ratings)
  • 4
    0% (0 ratings)
  • 3
    2% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    3% (2 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 19, 2022

I was looking for an easy way to send proofs to my customers and a shopify expert recommended this app. after installing the app I was having some minor issues so I reached out to support. Nick responded back right away and answered all my questions. right now i am on a free plan because my store is new but once traffic pick up I will be upgrading because it was so easy to use

Using app

8 months

Total reviews

3

Average rating

4.0

5 / 5 Share

March 15, 2022

Proofer is an amazing app and has allowed us to grow our store massively, however what really separates proofer is the support. Nick has implemented endless changes for me to integrate with our store and processes, usually within a few hours, nothing has ever been refused - it's like having a developer working with us which we're incredibly grateful for. We were initially doing previews over e-mail which got lost and messy very quickly. Proofer does everything you would expect and more, and has enabled us to grow our team to 3 artists who all find the app easy and intuitive to use. I can't recommend this app enough to anyone that uses proofs as part of their ordering process.

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 17, 2022

Amazing application and even a better support! Can't imagine working without proofer proof management anymore, this saves me so much time per day. Thank you very much!

Store

Artimal

Using app

6 months

Total reviews

12

Average rating

5.0

5 / 5 Share

Nov. 27, 2021

So glad I found this app. It's helped us smooth out the custom design proof process and get it away from emails. It also looks a lot more more professional to our customers too. The app is very easy to set up and integrates perfectly with our Shopify store. Their support is spot on as well. Really helpful and fast. Top marks. Definitely in our top 3 apps used this year!

Using app

3 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 10, 2021

We use this app to manage all the proofs for our custom orders - 20+ per day. It works excellently, and I'd highly recommend it to anyone who needs to submit order designs for customer approval.

Using app

Over 1 year

Total reviews

6

Average rating

4.8

5 / 5 Share

Oct. 19, 2021

Not only the app is fantastic for ANY print on demand site but Nick is the most dedicated app owner I've known. this is the first 5 Star review I leave in Shopify, well deserved and super recommended.

Using app

3 months

Total reviews

4

Average rating

2.0

5 / 5 Share

Oct. 15, 2021

Incredible app and incredible customer service. If you need to send customers proofs, this app works seamlessly with your orders, allows you to send files directly to customers. I've noticed an increase in the speed of which customers approve proofs also with emails not getting lost in junk and spam which I was struggling with before. I can see what needs to be printed, what needs proofing - the support has been almost instant and helpful every time I've asked for support - after 8 years of struggling to keep on top of proof management - this app is an excellent find! Thank you so much!

Using app

15 days

Total reviews

2

Average rating

5.0

1 / 5 Share

Aug. 25, 2021

I installed the app but never placed an order. After the trial period was up, I opened the app and received threatening message that they would start charging me $50 / month because I was outside the trial period, even though they have plans starting at $10 a month. This is the message I received, "Since you processed more orders in the last month than what's included in our free plan, I'd kindly ask you to upgrade your account to our $49.99/mo plan if you'd like to continue using Proofer…" I never placed a single order. Strange business practice.

Using app

6 months

Total reviews

6

Average rating

3.0

Developer Reply

Hi there, thanks for your review! It sounds like you're confusing a few things, I'm happy to clear that up :)! 1) The app has a 14-day free trial period. After the trial runs out, the app is deactivated. You aren't charged anything automatically. If you want to continue using the app, you would have to upgrade your account. 2) It's not possible to "place an order" via the app? I'm not sure what you're referring to, there. 3) The pricing tiers are based on the number of orders a store receives per month. That way, smaller stores get a discount, and larger stores (who place more strain on our infrastructure) pay more. Hope this helps!

5 / 5 Share

June 20, 2021

This is an absolutely incredible app for any store that sells custom artworks. The ability to set up email flows and manage proofs all in one place is a lifesaver. Amazing customer support. Highly recommend!

Using app

2 days

Total reviews

7

Average rating

3.3

5 / 5 Share

April 27, 2021

This Amazing app is a life saver, glad we found it ! also the customer support was very helpful & fast. Thanks

Store

Artypaw

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 15, 2021

If you need to send the proofs to your customers, look no further. The best app you can get! Very easy set up, really nice work flow including automated email notifications (with your branding) for you and your customers. The customers are sent to your website where they can approve their previews plus you can upsell your digital product as well. Amazing and quick customer support - I needed to change watermark for my previews and Nick got it done literally within few minutes. Can't recommend it enough, thank you!

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

March 9, 2021

Amazing customer support! Only a small percentage of my total store orders require sending proofs. I used the customer support chat box to message support about only paying for a plan based on how many proofs I send out - not how many total orders my store gets. Within seconds Nick (customer support rep) began working on creating filters to only send certain orders into the dashboard, and changing my plan so that it only counts these specific orders (not my total store orders). 10/10 would recommend if you are doing any type of custom orders & designs for your customers. Did I mention it is VERY EASY to use and is a much better user experience for your customers?? It also brings customers to your site to review their mock-ups. Stop emailing customers your proofs and manage the process through this app.

Store

MILSPIN

Using app

28 minutes

Total reviews

4

Average rating

4.0

5 / 5 Share

March 8, 2021

Amazing app and amazing customer service of Nick. Even more possible than the app features, if you have any ideas Nick will help you implementing this. Thank you very much!

Store

Artimal

Using app

4 months

Total reviews

12

Average rating

5.0

5 / 5 Share

Feb. 16, 2021

Brilliant app! After a year of sending out proofs via email with dropbox links we switched to Proofer Proof. Nick managed to made some personalized adjustments for us, and we linked it via Zapier to our order management platform, and so far it works perfectly! The custom service and GREAT communication by Nick is outstanding and, honestly, that made the difference for us, as we required some manual work and had quite a few questions. Can't recommend it enough. 5 stars! Thanks!!

Using app

13 days

Total reviews

22

Average rating

5.0

5 / 5 Share

Jan. 24, 2021

At first, I thought Proofer might be unnecessary because I was only doing a handful of proofs per week and could track them via email -- well, easily enough that the added cost didn't seem worth it. But then, oh boy. An influencer shared one of my products on Instagram and I received 300 orders in about 12 hours. It would've been unmanageable without this app. In fact, of all the apps my store has, this is the one that single-handedly saved my sanity. The meta tags were especially useful because I could find all the "proof_accepted" orders and get them out of the way. Plus, it helps my my shop look as if there's more than one person sitting at a dining table working through everything.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 4, 2020

Great app! A life-saver for my store! Nick was very helpful and provided better solutions than my expectation for my store. Thank you!!

Using app

About 1 year

Total reviews

14

Average rating

5.0

5 / 5 Share

Nov. 24, 2020

I have never reviewed an app on Shopify and we have used many. This app is amazing & support is fast and helpful. Prior to using Proofer we were sending emails for every proof and many of them were getting lost in inboxes. This app has saved us more time than any other app. Highly highly recommend.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 25, 2020

The app is brill, worth every penny, but one think is even better: the absolutely amazing customer service. Nick was extremely helpful when I needed help, he did everything to give me a solution to my complex problems. Thanks for that again!

Store

Avatart

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 13, 2020

Awesome and very useful app for our business model. The developper was very, VERY responsive and helpful and that means gold when choosing an app. If you need one, get this one, you won't be disappointed :)

Store

Pictum

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 9, 2020

Nick at Shop Fox has consistently and reliably gone above and beyond to not only provide great support but tailor the product to my needs. Nothing has been too much work or too much effort and the app itself is perfect for our specific use case now. I have truly never had such a good experience from any company, let alone a software developer. Thank you for creating a great app to begin with but more-over tailoring it to specifically work for our requirements.

Using app

About 2 months

Total reviews

2

Average rating

5.0