Protect for Shipments & Causes
Protect is the best eCommerce protection app for Shopify!
Rating
4.4
feedback
9
chart
#4,776
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
22%
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Less than a year
56%
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More than a year
11%
Reviews Summary
The reviews for the Protect app are mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the easy installation process, transparent reporting, and quick customer service provided by the team. The app is described as hassle-free, easy to implement, and offering top-notch support. Users also highlight the peace of mind and cost savings the app provides in case of lost, stolen, or damaged shipments. However, there are concerns raised about the app's effectiveness in dealing with bots attempting to make purchases. Some users feel that the Protect team was not responsive or helpful in addressing issues such as unsupported app notifications and bot attacks. There are calls for the team to take more responsibility in assisting customers when problems arise and providing better guidance on uninstalling the app.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 25, 2024
Very accommodating at the beginning and very helpful with the set up of things. However, we noticed that we started to get bots attempting to make purchases one after another several times every single day with ONLY protect item in them. We took it to the Protect team asking for guidance and help, and Khoi (from protect) basically responded “just review where the bots are coming from and block their IP(s)” as if I am the expert here. Also on their app keeps saying that it is unsupported saying that the app might not work as expected as it needs to be updated by the developer. Again, we took it to them and they didn’t even address that for us. So they’re NOT even trying help or resolve any issue for us. What Khoi actually does is respond like this: “How do you know it is a bot/spam”, “ what report are you looking at to see this phantom abandoned carts”. We proceed to take the time and sent a screen recording of all his requests and he completely ignored us. Since we were not helped and were ignored by this individual. We proceeded to request guidance on how to uninstall the app so that it doesn’t create issues if we uninstall it due to the customizations that were performed and again we are being ignored and not helped. The Protect team has to take more responsibility on helping customers when issues arise. That’s your job you’re in business because of your customers, have the decency to take care of them.
July 2, 2024
The team here was great - easy install, transparent reporting, didn't have to think twice once it was on our store. Really quick customer service too if you ever have a problem.
March 4, 2024
Protect has been hassle free and super easy to implement. Support is top notch and has saved us a ton of time dealing with lost and stolen packages.
Feb. 28, 2024
Great App, Excellent Service and Support! Offers white glove installation and very helpful to ensure a great experience for your customers. Gives additional protection and ease of mind for business and customers when shipping delicate items. Purchasing insurance and filing claims from teh ease of your own website, no additional steps or hassle. Highly recommend!
Feb. 14, 2024
Really great shipping protection app! We've used a couple, and this has been our favorite. Their customer service has been top notch!
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