Protect+ Post Purchase Suite
Shopify Returns, Warranties & Package Protection | Protect+
Rating
5.0
feedback
2
chart
#5,761
Reviews Over Time
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50%
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Reviews Summary
The app has received excellent reviews from users, with a consistent 5-star rating. Users appreciate the solid improvements made to the checkout process, especially in handling complicated transactions. The ability to communicate quickly with the app's representatives via integrated Slack channels has been highlighted as a valuable feature, leading to swift resolutions of customer needs. Additionally, the package protection functionality has been praised for effectively preventing items from breaking or getting damaged, ensuring quick replacements and maintaining customer satisfaction. Users have also noted the app's seamless integration into the backend, making it convenient to access and manage claims.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 13, 2024
I highly recommend the app, they have made solid improvements with our complicated checkout. Love being able to communicate quickly with there reps via Integrated slack channels allowing for quick resolutions to our customer needs. The package protection just works, Its a crucial part of our business with how items break or get damaged and the replacements go out quickly and keep our customers happy.
Dec. 11, 2024
We've used many package protection apps, to me, this one has been the best experience. The founding team communicates quicker than anyone I have worked with before. It's installed within our backend so we don't need to go to another site to access and see claims - makes my teams life a bit easier. Finally, they are receptive to new ideas and changes, which is crucial in an ever changing landscape. Give them a try. Save yourself the headaches of lost package revenue.
Thank you for your review! We are constantly trying to improve our product / platform and love to innovate based on our merchants feedback. We really appreciate this!
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