Protectly Shipping Protection
Offload costs by offering shipping protection to customers.
Rating
5.0
feedback
3
chart
#4,406
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
33%
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Less than a year
33%
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More than a year
0%
Reviews Summary
Protectly is highly praised by users for being a huge time saver internally and beneficial for customers, particularly in the jewelry and apparel industries. Users appreciate the app's ability to handle shipping issues efficiently, provide fast resolutions to claims, and offer delivery insights. The app is easy to install, works well, and enhances the overall customer experience. Users also commend the team behind Protectly for their excellent support and cost-saving features, making it a preferred choice over other similar apps.
Highlights
Review RSS Feed
All reviews
Sept. 17, 2025
Huge time saver on our end internally, and great for our customers buying jewelry. Worth dedicating some time aside to gauge whether they can help save you time/money, or help your customers
July 16, 2025
Protectly has been a great addition to our store. As an apparel brand, we deal with occasional shipping issues and this app has taken a huge load off our support team. Claims are handled quickly, customers get fast resolutions, and we don’t have to cover the cost of reships or refunds. Plus, the delivery insights are a nice bonus for our ops team. Easy to install, works well, and makes us look good when things go wrong. Highly recommend!
May 29, 2025
We recently migrated to Shopify and we could not be happier with Protectly. We previously used Route and moved over to Protectly to improve our customer experience and decrease costs. The team has been great to work with and our customers are taken care of quickly. Protectly is quickly proving to be the new leader in this space and we look forward to continuing to work with them!
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