Purolator
Delivering your promises in the online world
Rating
2.0
feedback
4
chart
#3,707
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
50%
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Less than a month
25%
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Less than a year
25%
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More than a year
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Reviews Summary
The reviews for this Shopify App, NetParcel, are mixed with both positive and negative feedback. On the positive side, one user gave a 5-star rating praising the excellent support provided by the NetParcel team and highlighting the app's helpfulness and functionality. However, the majority of reviews are negative, with users expressing frustration over the lack of tech assistance, difficulty in setting up the app, and issues with real-time rates not showing at checkout. Users reported challenges in getting timely responses to their queries, leading to a sense of disappointment and wasted time. Overall, the app seems to have potential but is hindered by poor customer support and technical issues.
Highlights
Review RSS Feed
All reviews
Feb. 26, 2021
This app seem to bounce you back into a NetPacel Dashboard! Tech assistance is non-existent, phones go to voicemail (tried over a 5 hrs,period). Sending emails to resolve enrollment issues gets you canned replies and no solution or follow up. Enrollment is cryptic, using my own API key does not show our preferred rates, can tell if the keys are our or NetParcel. The basic NetParcel fees are not discounted... thats a marketing plow...trying to load this App is a pain but have limited option when you have a Cda store..Shopify offers no shipping options other than Canada post which leave very few options as far as i can tell. I cannot rate the functionality of this service as I have 6 hours of labour trying to get this done.. I rate a 1 star simply on the lack o response... if you are an on-line shipper and have to rely tech support for help you will be raising your blood pressure without a doubt. I may come back and alter this review if I can get it working but at this point i would say the care they put towards support i may never get a call back... what a colossal cluster of ineptitude!
April 23, 2019
After a long process to get an Activation Key, entering in acct info, watching a setup video ...no real time rates at checkout! Very disappointed.
April 16, 2019
After screwing around with the app, even though shopify was showing that the real time rates were set up, it would not work. Waste of time.
Nov. 16, 2018
Again the team at Netparcel are excellent. the support is by far the best of any of the app providers on Shopify. Also this app is very helpful and works great!
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