Purolator
Delivering your promises in the online world
Rating
2.4
feedback
7
chart
#1,943
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
14%
-
Less than a month
29%
-
Less than a year
43%
-
More than a year
14%
Reviews Summary
The reviews for the NetParcel app on Shopify are mixed, with both positive and negative aspects highlighted by users. Positive feedback includes great email support from the NetParcel team, quick responses, and assistance in setting up the app properly. Users appreciate being able to offer prices linked to their Purolator account and reflecting order weight and delivery address. On the other hand, negative reviews mention issues with tech assistance, non-existent support, and difficulties in enrollment. Some users found the app time-consuming, frustrating when it stops working, and disappointing when real-time rates at checkout are not available. Despite the mixed reviews, the support team at NetParcel is praised for being excellent and providing the best support among Shopify app providers.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 13, 2021
I received great email support from NetParcel to help me set up the app properly. They responded quickly and provided help on how to fix my issues. I can now offer prices that are linked to my Purolator account and reflects the weight of the order and the delivery address.
Feb. 26, 2021
This app seem to bounce you back into a NetPacel Dashboard! Tech assistance is non-existent, phones go to voicemail (tried over a 5 hrs,period). Sending emails to resolve enrollment issues gets you canned replies and no solution or follow up. Enrollment is cryptic, using my own API key does not show our preferred rates, can tell if the keys are our or NetParcel. The basic NetParcel fees are not discounted... thats a marketing plow...trying to load this App is a pain but have limited option when you have a Cda store..Shopify offers no shipping options other than Canada post which leave very few options as far as i can tell. I cannot rate the functionality of this service as I have 6 hours of labour trying to get this done.. I rate a 1 star simply on the lack o response... if you are an on-line shipper and have to rely tech support for help you will be raising your blood pressure without a doubt. I may come back and alter this review if I can get it working but at this point i would say the care they put towards support i may never get a call back... what a colossal cluster of ineptitude!
June 7, 2020
Using this app has been a very time consuming process, I’ve had to contact support none stop. Definitely would NOT recommend you use it unless changed are made. Thank you
Feb. 2, 2020
When it this app works - it works great. But it stops working every other day and I am constantly contacting support. Very frustrating when trying to run a business.
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