Purolator
The reviews are sharply mixed, but the negative feedback is much more detailed and frequent. Several merchants report major setup and activation frustrations, including confusing enrollment, difficulty getting an activation key, and problems entering account information. A recurring complaint is that real-time shipping rates do not appear at checkout even after the app seems to be configured correctly in Shopify. Support is the biggest pain point in the negative reviews: users describe slow or nonexistent phone support, canned email responses, and no meaningful follow-up, which leaves them feeling stuck after spending hours trying to get the app working. On the positive side, the one highly favorable review says the NetParcel team provides excellent support and that the app is very helpful and works great. Overall, the reviews suggest the app may be useful when it functions properly, but many users struggle with setup, rate display, and especially customer support. The contrast between the positive and negative reviews indicates that the experience may depend heavily on whether a merchant can get through onboarding successfully and receive timely help when issues arise.
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This app seem to bounce you back into a NetPacel Dashboard! Tech assistance is non-existent, phones go to voicemail (tried over a 5 hrs,period). Sending emails to resolve enrollment issues gets you canned replies and no solution or follow up. Enrollment is cryptic, using my own API key does not show our preferred rates, can tell if the keys are our or NetParcel. The basic NetParcel fees are not discounted... thats a marketing plow...trying to load this App is a pain but have limited option when you have a Cda store..Shopify offers no shipping options other than Canada post which leave very few options as far as i can tell. I cannot rate the functionality of this service as I have 6 hours of labour trying to get this done.. I rate a 1 star simply on the lack o response... if you are an on-line shipper and have to rely tech support for help you will be raising your blood pressure without a doubt. I may come back and alter this review if I can get it working but at this point i would say the care they put towards support i may never get a call back... what a colossal cluster of ineptitude!
After a long process to get an Activation Key, entering in acct info, watching a setup video ...no real time rates at checkout! Very disappointed.
After screwing around with the app, even though shopify was showing that the real time rates were set up, it would not work. Waste of time.
Again the team at Netparcel are excellent. the support is by far the best of any of the app providers on Shopify. Also this app is very helpful and works great!
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