Purolator for Shopify

Purolator

Delivering your promises in the online world
Developer
netParcel
View on App Store
Purolator
Rating
2.0
Feedback
4
Reviews
Chart
#5,799
Shopify
Reviews over time
New reviews per month across the app's lifetime.
App ranking
Overall position in the Shopify App Store.
Reviews summary

The reviews for this Shopify App, NetParcel, are mixed with both positive and negative feedback. On the positive side, one user gave a 5-star rating praising the excellent support provided by the NetParcel team and highlighting the app's helpfulness and functionality. However, the majority of reviews are negative, citing issues with tech assistance, lack of real-time rates at checkout, and difficulties in setting up the app. Users expressed frustration with the enrollment process, non-existent tech support, and the app not functioning as expected. Overall, the app seems to have significant challenges in terms of usability and customer support.

Time spent using app
How long merchants keep the app installed.
Less than an hour 0%
Less than a day 50%
Less than a month 25%
Less than a year 25%
More than a year 0%
All reviews
1 / 5 Share
Feb. 26, 2021

This app seem to bounce you back into a NetPacel Dashboard! Tech assistance is non-existent, phones go to voicemail (tried over a 5 hrs,period). Sending emails to resolve enrollment issues gets you canned replies and no solution or follow up. Enrollment is cryptic, using my own API key does not show our preferred rates, can tell if the keys are our or NetParcel. The basic NetParcel fees are not discounted... thats a marketing plow...trying to load this App is a pain but have limited option when you have a Cda store..Shopify offers no shipping options other than Canada post which leave very few options as far as i can tell. I cannot rate the functionality of this service as I have 6 hours of labour trying to get this done.. I rate a 1 star simply on the lack o response... if you are an on-line shipper and have to rely tech support for help you will be raising your blood pressure without a doubt. I may come back and alter this review if I can get it working but at this point i would say the care they put towards support i may never get a call back... what a colossal cluster of ineptitude!

Store Using app Total reviews Average rating
Ashton Security Inc. About 1 hour 4 2.8
1 / 5 Share
April 23, 2019

After a long process to get an Activation Key, entering in acct info, watching a setup video ...no real time rates at checkout! Very disappointed.

Store Using app Total reviews Average rating
SD Canada About 1 month 7 4.3
1 / 5 Share
April 16, 2019

After screwing around with the app, even though shopify was showing that the real time rates were set up, it would not work. Waste of time.

Store Using app Total reviews Average rating
Schatten Pickups About 19 hours 2 1.5
5 / 5 Share
Nov. 16, 2018

Again the team at Netparcel are excellent. the support is by far the best of any of the app providers on Shopify. Also this app is very helpful and works great!

Store Using app Total reviews Average rating
Pool Store Canada 2 days 24 4.2

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