Distinctinterior review for Qstomizer ‑ Custom products

April 10, 2018

This is the first time I ever write a bad review about any product online. I felt scammed by this company. I paid Ramon USD250 on August 2017 for the installation of the app on my products and another USD1165 on September 2017 to add and setup the pre-made templates that we created, add Google fonts, colors etc. On our agreement, he should be able to finish the works within 15 business days. But he done it little by little and still not yet finish. I kept on contacting him by email, took so long time to response and not really answering my questions. I have been paying for Professional Plan which suppose to have priority support. I needed to cancel several marketing campaigns because the app is not yet configured properly. I patiently waited because while my business suffered a lot. The pre-made templates are very important on my store and none is added on my website. I even asked him lately to add partially so I can start with my campaign and he said he will do it in 2-3 weeks. But nothing is done after a month. I finally gave up and cancelled my subscription. Then suddenly he sent me a message, just to tell me to activate the app again because he will add the fonts, after 6 moths! And how about the other pending jobs? I asked for refund but of course, he never answer back! By the way, I found a better app, with great support. It is called Zakeke.