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The reviews for the Shopify App highlight a positive aspect regarding the enthusiastic support department that promptly fixes errors upon request. However, there is a concern about the app's speed being slow and the need for improvement in this area. On the negative side, a user mentioned a critical issue where the app completely stopped working, leading to the cancellation of multiple orders.
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The support department is very enthusiastic, errors were immediately fixed when I requested, however the app's speed is still a bit slow so it would be nice to be able to improve the speed faster.
I've been using this successfully for months. Today, it completely stopped working and I've had to cancel multiple orders. Please resolve.
Hi, Unfortunately, this was caused due to technical issue on server side. It was resolved with in a few hours. Although we use one of the best and most expensive server and this has never happened before. We still in touch with the server providers to ensure this never happens again. We are really sorry for the inconvenience caused due to this. You have been using our app for months now. We would request you to please reconsider this review since it was the server issue not an issue with the app itself. Although we use one of the best as that decision is under our control. Thank you,
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