Katie Dean Jewelry review for Smartviewer: Quick View

The app in general is good but I did have an unfortunate experience with it. Originally I started with the $49/month plan and I paid a programmer to do some customizations on the Quick View App to personalize it for our website. After a few months I realized the functions we really needed from the App were available on the $15/month plan so I downgraded. At this point ALL MY CUSTOM PROGRAMMING WAS LOST. This was a huge disappointment because no where in the process of downgrading did it say that I would lose the custom programming that I had done. When I contacted customer service they were understanding and nice but they were not able to recover my custom programming and were not able to help me program in the changes that were lost. A unique situation but worth sharing so others don't lose valuable time and money with the same problem.