Quiver
The reviews are overwhelmingly positive about Quiver’s Shopify app and delivery service, with many merchants praising how easy it is to set up, how smoothly it integrates with Shopify, and how much it improves their delivery offering. Reviewers frequently mention fast, reliable, same-day or one-hour delivery, helpful and responsive support, strong stock management, and a dashboard that makes operations easier to manage. Several merchants also value the eco-friendly angle, noting zero-emissions delivery and CO2 tracking as meaningful benefits that support their brand positioning and customer experience. The negative feedback is much more limited, but it is important. One reviewer described the service as excellent when it works but frustrating when it doesn’t, and another reported serious issues during a trial period, including poor communication, failure to complete a same-day delivery, and charges for canceled orders without explanation or refund. Overall, the reviews suggest that Quiver can deliver major operational and commercial benefits for merchants, but consistency, communication, and issue resolution appear to be the main areas where the experience can break down.
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GREAT WHEN IT WORKS!! POOR WHEN IT DOESN'T
This is the most accomplished courier company we have used of 12 years of retailing on a turnover of over 250,000 parcels , quiver absolutely understand the need of delivery in a busy world, and have exceeded our expectations many times over, response rates are through the roof and delivery of very fragile items are treated with an extremely high level of care and respect, we use a multitude of couriers, including, Royal Mail, DPD, DHL, APC, Ervi and the service delivered by Quiver is night and day, if it was extended nationwide there would be no need for any other courier, Quiver has streamlined our processes with simple integrated booking and we are so glad we found a stunning company with great Eco credentials that can actually deliver every time, cheers guys , you rock!!
Our initial experience seemed promising, but things quickly went downhill during our trial. We had to repeatedly call them just to arrange collection, and the communication was not just poor—it was shockingly bad. They failed to deliver on a same-day service, without offering any apology to us or our customer, who was left waiting for their parcel. To make matters worse, they charged us for canceled orders and didn’t even bother to provide a reason or refund when we inquired. Overall, I’m giving them 2 stars instead of 1, only in the hope that they might improve in the future. However, we won’t be using their services again.
I can't sing Quiver's praises enough! Our London delivery services have undergone a remarkable transformation, thanks to Quiver. Storing our inventory at Quiver has made our operations seamless, and the integration with Shopify is super quick and easy. To top it off, their highly responsive team is a true asset
The best technology, the best buyer experience, and the best merchant experience. Wholeheartedly recommended.
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