Quiver
Quiver, the Shopify App, has received a mix of positive and negative reviews from ecommerce merchants. Positive aspects highlighted by users include the app's seamless integration with Shopify, quick and easy setup, responsive customer service, and reliable delivery services. Users appreciate the convenience of storing inventory at Quiver's Micro Fulfilment Center, which enables various delivery options without the need for physical stores. The app's admin dashboard provides comprehensive visibility on stock levels and orders, making inventory management efficient. Additionally, Quiver's commitment to environmentally conscious practices, such as zero emissions delivery and tracking CO2 savings, has been praised by users. On the other hand, negative reviews mention issues with poor communication, failed deliveries, and charges for canceled orders without refunds, leading to disappointment and a lack of trust in the service.
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GREAT WHEN IT WORKS!! POOR WHEN IT DOESN'T
This is the most accomplished courier company we have used of 12 years of retailing on a turnover of over 250,000 parcels , quiver absolutely understand the need of delivery in a busy world, and have exceeded our expectations many times over, response rates are through the roof and delivery of very fragile items are treated with an extremely high level of care and respect, we use a multitude of couriers, including, Royal Mail, DPD, DHL, APC, Ervi and the service delivered by Quiver is night and day, if it was extended nationwide there would be no need for any other courier, Quiver has streamlined our processes with simple integrated booking and we are so glad we found a stunning company with great Eco credentials that can actually deliver every time, cheers guys , you rock!!
Our initial experience seemed promising, but things quickly went downhill during our trial. We had to repeatedly call them just to arrange collection, and the communication was not just poor—it was shockingly bad. They failed to deliver on a same-day service, without offering any apology to us or our customer, who was left waiting for their parcel. To make matters worse, they charged us for canceled orders and didn’t even bother to provide a reason or refund when we inquired. Overall, I’m giving them 2 stars instead of 1, only in the hope that they might improve in the future. However, we won’t be using their services again.
I can't sing Quiver's praises enough! Our London delivery services have undergone a remarkable transformation, thanks to Quiver. Storing our inventory at Quiver has made our operations seamless, and the integration with Shopify is super quick and easy. To top it off, their highly responsive team is a true asset
The best technology, the best buyer experience, and the best merchant experience. Wholeheartedly recommended.
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