Quiver
Quiver, the courier company, has received a mix of positive and negative reviews from ecommerce merchants. Positive aspects highlighted in the reviews include Quiver's exceptional delivery service, high level of care for fragile items, streamlined processes with integrated booking, seamless integration with Shopify, responsive team, easy setup, reliability, and environmentally conscious practices. Merchants appreciate the unique selling points such as immediate, timed, and same-day delivery services, as well as the ability to offer delivery windows at a lower cost. The app's admin dashboard provides comprehensive visibility on stock levels and orders, contributing to improved customer satisfaction. On the other hand, negative aspects mentioned in the reviews include poor communication, failure to deliver on promised services, charging for canceled orders without explanation or refund, and the need for improvement in service quality.
Review RSS feed
GREAT WHEN IT WORKS!! POOR WHEN IT DOESN'T
This is the most accomplished courier company we have used of 12 years of retailing on a turnover of over 250,000 parcels , quiver absolutely understand the need of delivery in a busy world, and have exceeded our expectations many times over, response rates are through the roof and delivery of very fragile items are treated with an extremely high level of care and respect, we use a multitude of couriers, including, Royal Mail, DPD, DHL, APC, Ervi and the service delivered by Quiver is night and day, if it was extended nationwide there would be no need for any other courier, Quiver has streamlined our processes with simple integrated booking and we are so glad we found a stunning company with great Eco credentials that can actually deliver every time, cheers guys , you rock!!
Our initial experience seemed promising, but things quickly went downhill during our trial. We had to repeatedly call them just to arrange collection, and the communication was not just poor—it was shockingly bad. They failed to deliver on a same-day service, without offering any apology to us or our customer, who was left waiting for their parcel. To make matters worse, they charged us for canceled orders and didn’t even bother to provide a reason or refund when we inquired. Overall, I’m giving them 2 stars instead of 1, only in the hope that they might improve in the future. However, we won’t be using their services again.
I can't sing Quiver's praises enough! Our London delivery services have undergone a remarkable transformation, thanks to Quiver. Storing our inventory at Quiver has made our operations seamless, and the integration with Shopify is super quick and easy. To top it off, their highly responsive team is a true asset
The best technology, the best buyer experience, and the best merchant experience. Wholeheartedly recommended.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.