Rakuten Affiliate Tracking
Install RA tracking to power your affiliate program and more
Rating
3.8
feedback
3
chart
#3,410
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
0%
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0%
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More than a year
100%
Reviews Summary
Merchants have provided mixed reviews for the Rakuten app. Positive feedback includes the app's assistance with tracking and the proactive team that ensures accurate tracking. However, there are concerns raised about compatibility issues with Shopify Extensibility. Some users are disappointed that the app is not currently compatible with checkout extensions, which may impact the accuracy of tracking for brands using these extensions. Despite being a long-term partner with Rakuten, some merchants are facing challenges due to this lack of compatibility, leading to a lower rating in some cases.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 30, 2024
Great app to assist with tracking. Team is always working for best tracking accuracy.
Nov. 27, 2024
We have been a partner with Rakuten for years. very happy with their services.
April 30, 2024
Not compatible with Shopify Extensibility despite being 3 months away from all brands having to switch to checkout extensions. Rakuten currently has no ETA to become compatible with checkout extensions, but I am hoping this will change. This leaves all brands on checkout extensions unable to use the app for accurate tracking until they update it to become compatible.
UPDATE: Our permanent Shopify Extensibility solution was released with an app update in June 2024. Since then, our affiliate tracking has been fully compatible with extensibility and Shopify web pixels. We also continue to update our app and will make additional features available in the future. Don't hesitate to contact our advertiser support ([email protected]) if you require any assistance or still see issues. We appreciate you taking time to review our app. ------- Hi and thank you for your feedback and your patience as we work on the compatibility between Rakuten Advertising and Shopify. We are actively working on this integration and will have a more permanent solution before Shopify's August timeline, but until then we can provide several alternative ways to work with our network through Shopify. Please reach out to our support team for help at [email protected].
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