Rakuten Ichiba (JP)

Thank you for taking the time to provide feedback on our Shopify app. We understand your concerns regarding the issues you've experienced with the mandatory attributes related to Rakuten's SKU and the subsequent data loss. Your input is invaluable in helping us enhance our service. We would like to clarify a recent update that might address some of the issues you've encountered. We have introduced a feature in our Shopify app specifically designed for managing Rakuten's mandatory attributes. With this update, it is now required to manage all related attributes directly within Shopify. This change aims to streamline the process and ensure a more reliable and consistent data transfer between Shopify and Rakuten. We understand that this shift to managing everything on Shopify might require some adjustments in your workflow. We are committed to assisting you through this transition and ensuring that your experience with our app is as smooth and efficient as possible. Regarding the bug you mentioned, where attributes disappeared, we want you to know that we take such issues very seriously. Our team worked diligently to resolve this as quickly as possible, considering the time zone differences between Japan and our development team in Toronto. We believe this issue has been addressed, but we encourage you to reach out to us if you are still encountering any problems or if you notice any data loss. Our support team is available at https://bywardlabs.freshdesk.com/ and is ready to assist with any specific issues or concerns you may have. We apologize for any inconvenience caused and appreciate your patience as we continuously work to improve our app. Your satisfaction is our top priority, and we are here to support you in making the most out of our Shopify-Rakuten integration. Thank you for your understanding and continued support.

Thank you for taking the time to share your feedback and for acknowledging the improvements in our customer support. We're genuinely pleased to hear that you've noticed a positive change, as we've been working diligently to enhance our support services and ensure our users feel fully supported at every step. We understand that there were hiccups in the past, and we want to extend our sincerest apologies for any inconvenience you may have experienced. Our team is committed to learning from these challenges and using them as an opportunity to grow and improve. It's heartening to see that our efforts to provide a stable and user-friendly app are making a difference in your experience. We recognize that our app, designed to simplify the integration process with Rakuten, comes with a learning curve. We're continually looking for ways to make this adjustment as smooth as possible for our users. Your feedback is invaluable in this process, and we encourage you to share any suggestions you may have on how we can further enhance the app or the setup process. Integration with platforms like Rakuten can indeed be complex, and we're glad to hear that our app has made this easier for you. We're committed to not only maintaining this level of ease and functionality but also to finding new ways to improve it. Should you need any further assistance, please don't hesitate to reach out to us at https://bywardlabs.freshdesk.com/. Our team is here to help you make the most out of your integration with Rakuten and ensure your continued satisfaction with our app. Thank you once again for your support and for being a valued member of our community. We look forward to continuing to serve you and to further enhancing your experience with our app.