Rakuten Ichiba (JP)
Shopify integration to streamline selling on Rakuten Ichiba
Rating
1.6
feedback
12
chart
#609
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March 13, 2024
We had so many issues and re-piblishing all items for many times. Everytime republishing them, the photo images are gone and need to fixx them. Finally Byward Support fixed issue and I would liketo give 5 stars for it. Unfortunately for the system I cannot give 5 stars.
Feb. 21, 2024
必須属性関連がとにかくバグだらけ。 楽天のSKU必須属性を入力しても翌日には消えていることもあり、そもそも楽天に転送する段階で入力していた金額などの情報も全てごっそり抜け落ちるようなバグもあります。 必須属性に対応したかと思えば入力項目ごと消えたりもするので、 ロールバック勝手にしてるのか疑うレベルですが告知もなにもないのでバグに振り回される始末 対策として必須属性を楽天市場で入力したとしても、Shopify側から楽天商品を値段変更すると楽天市場で入力した必須属性は全て消えます。致命的ですね。
Thank you for taking the time to provide feedback on our Shopify app. We understand your concerns regarding the issues you've experienced with the mandatory attributes related to Rakuten's SKU and the subsequent data loss. Your input is invaluable in helping us enhance our service. We would like to clarify a recent update that might address some of the issues you've encountered. We have introduced a feature in our Shopify app specifically designed for managing Rakuten's mandatory attributes. With this update, it is now required to manage all related attributes directly within Shopify. This change aims to streamline the process and ensure a more reliable and consistent data transfer between Shopify and Rakuten. We understand that this shift to managing everything on Shopify might require some adjustments in your workflow. We are committed to assisting you through this transition and ensuring that your experience with our app is as smooth and efficient as possible. Regarding the bug you mentioned, where attributes disappeared, we want you to know that we take such issues very seriously. Our team worked diligently to resolve this as quickly as possible, considering the time zone differences between Japan and our development team in Toronto. We believe this issue has been addressed, but we encourage you to reach out to us if you are still encountering any problems or if you notice any data loss. Our support team is available at https://bywardlabs.freshdesk.com/ and is ready to assist with any specific issues or concerns you may have. We apologize for any inconvenience caused and appreciate your patience as we continuously work to improve our app. Your satisfaction is our top priority, and we are here to support you in making the most out of our Shopify-Rakuten integration. Thank you for your understanding and continued support.
Feb. 2, 2024
Just recently though, customer support level got improved much comparing to before. App works stable although it takes a little bit of time to get used to how it works or how to setup. Overall, without this app, integration with Rakuten would be much more complicated to setup. So it made the integration easier, and we appreciate it.
Thank you for taking the time to share your feedback and for acknowledging the improvements in our customer support. We're genuinely pleased to hear that you've noticed a positive change, as we've been working diligently to enhance our support services and ensure our users feel fully supported at every step. We understand that there were hiccups in the past, and we want to extend our sincerest apologies for any inconvenience you may have experienced. Our team is committed to learning from these challenges and using them as an opportunity to grow and improve. It's heartening to see that our efforts to provide a stable and user-friendly app are making a difference in your experience. We recognize that our app, designed to simplify the integration process with Rakuten, comes with a learning curve. We're continually looking for ways to make this adjustment as smooth as possible for our users. Your feedback is invaluable in this process, and we encourage you to share any suggestions you may have on how we can further enhance the app or the setup process. Integration with platforms like Rakuten can indeed be complex, and we're glad to hear that our app has made this easier for you. We're committed to not only maintaining this level of ease and functionality but also to finding new ways to improve it. Should you need any further assistance, please don't hesitate to reach out to us at https://bywardlabs.freshdesk.com/. Our team is here to help you make the most out of your integration with Rakuten and ensure your continued satisfaction with our app. Thank you once again for your support and for being a valued member of our community. We look forward to continuing to serve you and to further enhancing your experience with our app.
Nov. 19, 2023
Very undeveloped app with huge number of bugs. Help desk is not responsive (I think it does not even exist). Almost useless...
Aug. 25, 2022
とにかく使いづらい ・一週間くらい設定が出来ない事があった →障害発生の連絡など来ず、こちらから問い合わせたところ障害判明した ・楽天側がアプリについて詳細は把握しておらず、 何か問題があった場合は、Byward Labsに英語で自分で問い合わせる必要がある →返答も遅いし、解決策が解決になってない事がある ・同期出来る画像のサイズが1600x1600pxとアプリ側で制限される ・Top画像を変更してもうまく同期されない ・同期がとにかく遅い（変更する度に15分くらい待たされる） ・UIがとにかく使いづらい →ポップアップのような小さいウィンドウで設定しなければならない為使いづらい ・商品の同期をCSVで一括編集する事ができない →スパーセール用の設定など1商品づつ変更しなければいけない ・楽天側の商品管理番号（商品URL）を任意で決められない。 ・同期した画像の名前を任意で決められない ・同期する画像の格納フォルダを任意で指定できない （格納フォルダの名前も指定できない） 総じて、このアプリを使っていてはタイムリーなセールや販売は出来ません。
Aug. 1, 2022
this app works fine However, when installing for the first time, you must enter the Rakuten API key correctly.
March 18, 2022
This company is more than a little reluctant to be more than a shill for the highest corporate bidder. If you are an artist with integrity don't bother with this company. Their yearly cost is in the tens of thousands in addition to a 2 figure fee percentage per item sold. They also suggest you use a third party for Japanese customer service that will charge an additional 2 figure fee rather than doing it for you after spending ten thousand plus a year for them to ignore you at it. You elites and 'influencers' are perfect for it and only to such do I recommend it Their marketing contacts lie upfront, get you to spend cash to jump through their hoops and only then let you in on how expensive it is. Not impressive.
Jan. 19, 2022
This person, Monica Rondera from Rakuten Ichiba contacted me to offer Rakuten services and I wrote a reply back but they never bothered to get back to me. So I felt it is already a bad service. I was going to join Rakuten IChiba but it seems their service staff is rude or lazy with no replies so I give up.
June 25, 2021
楽天市場とショピファイの在庫連動の為に導入しております。 先日同期された注文が自動的に店舗都合でキャンセル処理されてしまい、商品はお届けしたのにご請求ができていない状況が発生しました。 楽天市場では対応できないと回答をいただき、ショピファイサポート経由でアプリ開発の方に問い合わせ対応をしていただきましたが、途中で応答がなくなり、結果として原因はわからず終いでした。 楽天市場ではキャンセルされた注文の請求処理を戻すことはできない為、お客様にご説明した上で新たにご請求金額と同等のご注文を通すようにとの回答でした。（問題発生からここまで大体20日かかりました） 原因は不明ですが、同じ現象でお困りの方がいらっしゃれば問い合わせの流れなど参考にしていただければ幸いです。 引き続き原因の調査と改善を宜しくお願い致します。
May 16, 2021
同期機能は「使えてはいる」レベルだが、利便性の悪さや不都合は散見されるし、サポートはメールに応答しない。日本語でも英語でも返信来ない。 今非常に不便なのが、在庫のトレースが不要なオプション品の更新をShopify上ですると、楽天上でゼロ在庫となり「売り切れ」ステータスになってしまう。 これはRMS上で「在庫切れになっても注文を受け付ける」にチェックを入れてあってもShopifyで更新かけると、またチェックが外れてしまうので余計な作業が生まれる。 また、商品説明ページの作成においても、Shopifyのようにビジュアルエディター的な編集ができないので、HTMLの知識を要する。 また、配送日時指定を楽天上で受け付けたものが、ShopifyのCSVで専用のカラムを作っていてもそこには入れる設定にかえることもできないのでそこも不便。
June 16, 2020
I would rather give them NO STARS at all! I signed up for this online marketplace about 8 weeks ago and heard nothing. I kept checking back and inquiring if my credential were ready? I heard nothing from them. The last time I checked back there was a handbook up and I appreciated that. It gave pricing, which is $650USD per month! No free trial, you must pay (according to the handbook) before credentials are given. I wish they had told me this before I waited for all this time!
May 26, 2020
とても楽しみにしていたアプリで、リリース後すぐにインストール、このアプリのためにRMS商品一括編集機能（月額10,000円税抜）を決済しました。 しかし、今現在Shopify商品のバリエーションに対して、１つの楽天アイテムとなるため、このアプリを通じての商品を登録して販売を開始することは諦めました。楽天からShopifyへの同期もできないので（ShopifyのAmazonチャンネルはサポートします）オーダーの同期機能も使えません。 上記機能の追加をぜひお願いします。