FineryEmbroidery review for Raleon: AI Email & Loyalty
March 18, 2025
Overall, the application is fantastic: it offers excellent functionality and is a valuable asset for my store. However, I did encounter one problem: the application suddenly deactivated itself, displaying a message indicating that I didn't have an active subscription and suggesting that I sign up for a paid subscription, even though I was using the free version. A big problem for customers who no longer had access to their loyalty program. Fortunately, Jay from the Raleon team got back to me quickly and everything went back to normal. That said, the message still appears sometimes, wrongly indicating that I don't have an active package. I hope the team can look into this problem and resolve it quickly. Despite this setback, I appreciate the support and proactive approach of the Raleon team!
Hi, I'm very sorry to hear about this experience. I've sent you an email directly to help get this resolved. I've also confirmed that your brand is on our free plan and that no subscription change was made or required for your store. I've also double checked and can confirm that all your data is still present and available -- we're happy to troubleshoot what may be happening with you and ensure you're getting the best experience and results from Raleon.
