Teeny Bumps review for RS: AI Search Bar & Filter
June 6, 2024
I had a very bad experience with this app. When I downloaded the app it messed up my theme. My site is connected to a completely different Shopify store I own, when I click the logo (home) it takes the customer to a completely different website. It is also impossible to add anything to cart any longer. I deleted the app, tried to delete all the code but nothing. This issue is on the refresh theme, I published two other themes to check if I still had the same issues and they are working fine with no issues. I contacted Shopify, they said it’s an issue with code and they can’t help so I need to contact the app developer. I did and the next day they responded and asked for access to my store. I thought this was great I’ll get it all sorted, but they logged in once and did nothing. I’ve been emailing them for a few days with no response and I received another access request which I accepted and still nothing. I have a website sitting there that I can’t use that I spent hours customising. I’m literally going to have to do this all over again with a new theme just because of downloading this app. I would not recommend this app
Hi there! We reached out several times via email, app chat, and your website to offer immediate assistance. After investigating the store, we resolved the issue and confirmed that the “Add to cart” problem was not caused by Rapid Search. Rapid Search does not modify core theme navigation or permanently alter theme code, and uninstalling the app restores the original search behavior. We’re always available to reconnect and ensure everything is working as expected.
