Safe Toys review for RaveCapture UGC & Social Proof
Nov. 9, 2020
Years ago they were great. A small company that cared, then they were purchased and just like every other company that is gobbled up, they raise the prices and don't care about the small businesses. The app stops sending review requests all the time and you have to ask them to restart it all the time. You miss an entire month of reviews and to customers it looks like you are out of business. When you call them on it (at least 6 times) they offer to send out all the emails that they should have sent out already. In other words they should have been doing what they were getting paid to do. I used to love this company, now I despise them. If you are a champion of small business, stay away from this company.
Hi Safe Toys, It's always disappointing reading a less then stellar review. We care deeply about our customers and their businesses. We apologize for any inconvenience you have experienced due to technical issues. But, there are comments in your review that are inaccurate. • We most definitely do care about our customers. We respond to and address all questions, concerns, or technical issues. • The technical issue you reported was resolved within 24 hours. Our team has been in an open and on-going communication with you. Our team is dedicated to ensuring you have a positive experience with us. If you need any further help, please reach out to support.
