Reamaze Live Chat Helpdesk CRM
Live Chat, AI Chatbot & Helpdesk for E-Commerce
Rating
4.5
feedback
263
chart
#1,021
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
2%
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Less than a month
12%
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Less than a year
35%
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More than a year
50%
Reviews Summary
Reamaze is highly praised by ecommerce merchants for its efficiency in streamlining customer support processes and providing a wide range of useful features. The app is commended for its excellent customer service, with many users highlighting the quick and detailed responses from the support team. Dakota, in particular, is mentioned multiple times for being knowledgeable and helpful in onboarding and resolving issues. Users appreciate the user-friendly interface, seamless Shopify integration, and the ability to consolidate various communication channels. However, there are some negative reviews mentioning issues with customization, usability hurdles, and difficulties in uninstalling the app.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 17, 2025
We attempted transitioning to Re:amaze CRM from Gorgias, hoping for better features and support—but experienced nothing but frustration and wasted resources. Their supposed "AI" is incredibly ineffective. For ecommerce businesses with multiple stores and multiple languages, setup is an absolute nightmare. You have to manually program each store separately, spending weeks on something that other platforms handle seamlessly. The AI, in reality, has no intelligence at all, making this CRM useless if you're managing anything more complex than a single store in a single language. Support was completely unhelpful and outright rude. Despite contacting them repeatedly, different agents provided responses that solved absolutely none of our multiple system issues. They repeatedly claimed they'd escalate my issues to their "top tier team," but weeks later, I’m still waiting for any meaningful solution or even a basic update. We wasted considerable time and money on this platform. The glowing reviews elsewhere seem suspicious, as the errors we encountered were clearly issues on Re:amaze’s end, confirmed but never resolved by their own support team. Avoid this CRM at all costs—it's a costly mistake.
Jan. 30, 2025
Reamaze has been a game-changer for our Shopify store! As a growing business, providing fast and efficient customer support is a top priority, and this app has streamlined our entire process.
Dec. 11, 2024
An all encompassing app - minus compatibility with Whatsapp. It's been a great addition and has many useful features. Their Customer Service is above and beyond fantastic. Every time I have a question I receive a detailed answer within minutes and they make sure to assist until the problem is solved.
Sept. 9, 2024
I worked with Dakota T for getting setting up on our Shopify website. He has been very extremely helpful and very knowledgeable. On a different note, the app addresses everything that we need and it offered more functionalities exceeding our expectations.
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