Reamaze Live Chat Helpdesk CRM
Live Chat, AI Chatbot & Helpdesk for E-Commerce
Rating
4.4
feedback
259
chart
#913
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
1%
-
Less than a month
12%
-
Less than a year
36%
-
More than a year
51%
Reviews Summary
The reviews for the Reamaze Shopify App are mostly positive, highlighting the helpful and knowledgeable support team, ease of use, and comprehensive functionalities. Users appreciate the seamless integration with Shopify, consolidation of communication channels, and the efficiency in managing customer interactions. Dakota, in particular, is praised for providing excellent assistance and making the onboarding process smooth. However, there are some negative reviews mentioning issues with customization, difficulty in uninstalling the app, and challenges with certain features like the knowledge base editor and chatbot functionality.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 9, 2024
I worked with Dakota T for getting setting up on our Shopify website. He has been very extremely helpful and very knowledgeable. On a different note, the app addresses everything that we need and it offered more functionalities exceeding our expectations.
Aug. 21, 2024
I don't know how you could give a bad review to this app. We've tried several helpdesk platforms and I think we finally found the right one for our use case in Reamaze. We needed consolidation of email, voice, SMS, social and Shopify. Reamze does all this very well with several voice/phone integrations to choose from. Setup was easy including phone and social channels integrations. The agent UI is actually pleasant to use so CX is not a chore. The Shopify integration is tight and easy to assimilate at a glance. Reamaze support is very fast and competent.
Aug. 9, 2024
This app lives in the stone ages. I asked TWO YEARS ago if they could sort their Shipstation integration to show orders most recent at the top of the list first, instead of oldest first. I'm not even a coder and I've done this in my own apps that use Shipstation, it's easy. But no, Reamaze apparently thinks it's perfectly normal to display orders from 2015 at the top of the list And finally what is prompting me to leave this review is I just asked how to filter for tickets with an attachment. You have to MANUALLY tag EVERY conversation, ugh. This is super basic. You also can't even merge a social chat with email... so the customer who messages you on Facebook first, but then sends an email afterwards... get ready to click back and forth through conversations to read everything and understand what's going on. Reamaze makes multichannel very difficult. There are several very basic things I've asked about over the years, and NONE of them have been implemented. And in my opinion the price is way too high for what you get.
Update, Sept. 6 2024: Thanks again for the feedback here - our Product and Engineering teams have recently released 2 separate updates for Re:amaze that have solved for your asks for ShipStation order sorting and searching/filtering based on the presence of an attachment. We hope this improves your product experience! Thank you for the frank and honest feedback regarding Re:amaze and some of the features you'd like to see added to the app. We will be syncing with our Product team on each of these items (Shipstation order sorting by date, search/filter by if an attachment exists in the conversation, ability to merge Facebook messenger conversations with email conversations) to make sure that they're considered for future development. While Re:amaze has continued to evolve to include new integrations and features like AI capabilities, there is certainly always more to improve.
Aug. 8, 2024
After using other platforms and being disappointed, we are enjoying using Re:amaze the most. I always have helpful interactions with the Helpdesk when I have a question. The links and videos are clear and beneficial. The support from Dakota T (our account manager) has proven educational and he's very engaging. What I have learned from Dakota and taken back to the team has improved our customer interactions and automations.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more