Re:amaze AI Helpdesk & Chat

Feb. 3, 2026

I appreciate a CRM platform with good support and range of features. We chose Re:amaze after careful consideration of many options and have used a few different competitors over the years. I can definitively say this is probably the over-all best option I have managed a team on, with a rich blend of features for the price. Depending on your needs, there may be better options, but thus far Re:amaze is meeting most of our needs. Pros: 1.) The cost to feature ration is very good. We are locked us in at the price per user for the tier we selected, so we chose the premium version with all the bells and whistles. After experiencing every other company continuously raising costs or removing features to force us to upgrade from "outdated" versions, Re:amaze was a refreshing change. 2.) I like that the software is stable over all. Constant changes make things break and require a large cost for the company (me, typically) to work with their dev team to fix issues. I would rather lag behind a bit for a while then deal with that. Re:amaze does release new features now and then, and they come with the usual bugs, but it isn't nearly as bad as the monthly development on other CRM platforms. 3.) The system has been pretty good at connection through the API and developer portal. We have saved substantially on phones through connecting 3CX into the ticketing system. We are also able to connect multiple store brands and email addresses, route them to teams, and effectively bring all our communications under one roof. 4.) Support is responsive and as helpful as possible. We find it easy to connect over all. Some people do better working with support than others, but I have always found them pretty good to work with. Cons: 1.) The AI is terrible for our needs. When we get around to implementing something more with it, we will end up paying a developer. 2.) While the API is pretty good, there are limits and some things require support to accomplish. Most users won't ever need something like this, but we tend to push the limits of what we use and ask what more we can make it do. All said, I suggest doing sound research and evaluating your needs. This is a sold software option and has fit us well.

Sept. 9, 2025

Thank you so much, Dakota T! Dakota literally worked through our re:amaze workflows, connections and more. I honestly appreciate how simple the software is and I am very happy with the support received.

Aug. 10, 2025

So far happy with it!

June 27, 2025

AWFUL! I wouldn't even waste your time. The customer service is terrible. Spent 40 minutes trying to resolve an issue that they "couldn't see" on their end. Barely even used the service. Can't log in and they are telling me I now have to wait for an email response.

April 7, 2025

We attempted transitioning to Re:amaze CRM from Gorgias, hoping for better features and support—but experienced nothing but frustration and wasted resources. Their supposed "AI" is incredibly ineffective. For ecommerce businesses with multiple stores and multiple languages, setup is an absolute nightmare. You have to manually program each store separately, spending weeks on something that other platforms handle seamlessly. The AI, in reality, has no intelligence at all, making this CRM useless if you're managing anything more complex than a single store in a single language. Support was completely unhelpful and outright rude. Despite contacting them repeatedly, different agents provided responses that solved absolutely none of our multiple system issues. They repeatedly claimed they'd escalate my issues to their "top tier team," but weeks later, I’m still waiting for any meaningful solution or even a basic update. We wasted considerable time and money on this platform. The glowing reviews elsewhere seem suspicious, as the errors we encountered were clearly issues on Re:amaze’s end, confirmed but never resolved by their own support team. Avoid this CRM at all costs—it's a costly mistake. EDIT: You can see below they replied me 21 days after uploading this review. This is exactly the type of the support they offer. After a month you may receive an answer.