Reamaze Live Chat Helpdesk CRM
Live Chat, AI Chatbot & Helpdesk for E-Commerce
Rating
4.5
feedback
262
chart
#898
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
1%
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Less than a month
11%
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Less than a year
36%
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More than a year
50%
Reviews Summary
Reamaze is highly praised by ecommerce merchants for its efficiency in streamlining customer support processes and providing a wide range of useful features. The app is commended for its user-friendly interface, excellent customer service, and seamless integration with Shopify. Users appreciate the quick responses from the support team, especially mentioning the helpful interactions with specific account managers like Dakota. Reamaze's ability to consolidate various communication channels like email, voice, SMS, and social media is highlighted as a major advantage. However, some negative feedback includes issues with customization, difficulty in uninstalling the app, and occasional challenges with more complex features like automation and AI bots.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Jan. 30, 2025
Reamaze has been a game-changer for our Shopify store! As a growing business, providing fast and efficient customer support is a top priority, and this app has streamlined our entire process.
Dec. 11, 2024
An all encompassing app - minus compatibility with Whatsapp. It's been a great addition and has many useful features. Their Customer Service is above and beyond fantastic. Every time I have a question I receive a detailed answer within minutes and they make sure to assist until the problem is solved.
Sept. 9, 2024
I worked with Dakota T for getting setting up on our Shopify website. He has been very extremely helpful and very knowledgeable. On a different note, the app addresses everything that we need and it offered more functionalities exceeding our expectations.
Aug. 21, 2024
I don't know how you could give a bad review to this app. We've tried several helpdesk platforms and I think we finally found the right one for our use case in Reamaze. We needed consolidation of email, voice, SMS, social and Shopify. Reamze does all this very well with several voice/phone integrations to choose from. Setup was easy including phone and social channels integrations. The agent UI is actually pleasant to use so CX is not a chore. The Shopify integration is tight and easy to assimilate at a glance. Reamaze support is very fast and competent.
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