Re:amaze AI Helpdesk & Chat
Convert more customers w/ AI powered helpdesk and live chat
Rating
4.4
feedback
176
chart
#783
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
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Less than a day
3%
-
Less than a month
24%
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Less than a year
42%
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More than a year
28%
Reviews Summary
The reviews for the Reamaze Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the ease of use, helpful customer support, and the app's ability to streamline communication channels. Users appreciate the features like workflow automations, integration with various platforms, and the user-friendly interface. Dakota, a support team member, received multiple praises for being knowledgeable and providing excellent assistance. On the other hand, negative reviews mention issues with customer service, difficulties in customization, and problems with cancellations and refunds. Some users expressed frustration with the app's usability, lack of certain features, and challenges in integrating with specific platforms like WhatsApp.
Highlights
Review RSS Feed
All reviews
Sept. 9, 2025
Thank you so much, Dakota T! Dakota literally worked through our re:amaze workflows, connections and more. I honestly appreciate how simple the software is and I am very happy with the support received.
June 27, 2025
AWFUL! I wouldn't even waste your time. The customer service is terrible. Spent 40 minutes trying to resolve an issue that they "couldn't see" on their end. Barely even used the service. Can't log in and they are telling me I now have to wait for an email response.
I sincerely apologize for your frustrating experience. The login issue you faced was caused by an authentication bug that made it difficult for our team to locate your account - this is completely on us and not the standard we aim for. We've since fixed your account should you choose to log in again, and will be providing additional training and feedback to our support team to ensure a similar experience does not reoccur for any of our customers. While we understand if you've chosen to move on, your feedback has directly improved our processes. If you ever wish to give us another chance, please reach out to the team and we'll be standing by to set you up with our account manager to ensure a smooth experience.
April 7, 2025
We attempted transitioning to Re:amaze CRM from Gorgias, hoping for better features and support—but experienced nothing but frustration and wasted resources. Their supposed "AI" is incredibly ineffective. For ecommerce businesses with multiple stores and multiple languages, setup is an absolute nightmare. You have to manually program each store separately, spending weeks on something that other platforms handle seamlessly. The AI, in reality, has no intelligence at all, making this CRM useless if you're managing anything more complex than a single store in a single language. Support was completely unhelpful and outright rude. Despite contacting them repeatedly, different agents provided responses that solved absolutely none of our multiple system issues. They repeatedly claimed they'd escalate my issues to their "top tier team," but weeks later, I’m still waiting for any meaningful solution or even a basic update. We wasted considerable time and money on this platform. The glowing reviews elsewhere seem suspicious, as the errors we encountered were clearly issues on Re:amaze’s end, confirmed but never resolved by their own support team. Avoid this CRM at all costs—it's a costly mistake. EDIT: You can see below they replied me 21 days after uploading this review. This is exactly the type of the support they offer. After a month you may receive an answer.
Hi there, thank you for the frank and honest feedback regarding your experience with Re:amaze. We will be reviewing your interactions with our support team to ensure that they are only ever working with our merchants in a way that is professional, courteous and friendly. Additionally, we'll be working with our Product teams to identify and prioritize AI improvements to help us support the "intents" feature with more AI-elements and across multiple languages. It looks like our support team did follow up with our Engineering team and provide an update on all issues raised, but if you'd ever like to give Re:amaze another try we'll be standing by to offer a complimentary onboarding session and assist in any way we can!
Jan. 30, 2025
Reamaze has been a game-changer for our Shopify store! As a growing business, providing fast and efficient customer support is a top priority, and this app has streamlined our entire process.
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