Reamaze: AI Chat & Helpdesk
Live Chat, AI Chatbot & Helpdesk for E-Commerce
Rating
4.5
feedback
263
chart
#1,219
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
1%
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Less than a day
3%
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Less than a month
26%
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Less than a year
47%
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More than a year
22%
Reviews Summary
Re:amaze CRM has received mixed reviews from ecommerce merchants. Positive aspects include streamlined customer support processes, helpful interactions with the helpdesk, and efficient onboarding assistance. Users appreciate the app's features, user-friendly interface, and tight Shopify integration. Dakota, a support team member, has been praised for being knowledgeable and engaging. However, negative feedback highlights issues such as ineffective AI, complex setup for multiple stores and languages, unhelpful support, outdated features, and difficulties in customization. Some users have faced challenges with basic functionalities like sorting orders and filtering tickets, as well as issues with billing and app removal.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 7, 2025
We attempted transitioning to Re:amaze CRM from Gorgias, hoping for better features and support—but experienced nothing but frustration and wasted resources. Their supposed "AI" is incredibly ineffective. For ecommerce businesses with multiple stores and multiple languages, setup is an absolute nightmare. You have to manually program each store separately, spending weeks on something that other platforms handle seamlessly. The AI, in reality, has no intelligence at all, making this CRM useless if you're managing anything more complex than a single store in a single language. Support was completely unhelpful and outright rude. Despite contacting them repeatedly, different agents provided responses that solved absolutely none of our multiple system issues. They repeatedly claimed they'd escalate my issues to their "top tier team," but weeks later, I’m still waiting for any meaningful solution or even a basic update. We wasted considerable time and money on this platform. The glowing reviews elsewhere seem suspicious, as the errors we encountered were clearly issues on Re:amaze’s end, confirmed but never resolved by their own support team. Avoid this CRM at all costs—it's a costly mistake. EDIT: You can see below they replied me 21 days after uploading this review. This is exactly the type of the support they offer. After a month you may receive an answer.
Hi there, thank you for the frank and honest feedback regarding your experience with Re:amaze. We will be reviewing your interactions with our support team to ensure that they are only ever working with our merchants in a way that is professional, courteous and friendly. Additionally, we'll be working with our Product teams to identify and prioritize AI improvements to help us support the "intents" feature with more AI-elements and across multiple languages. It looks like our support team did follow up with our Engineering team and provide an update on all issues raised, but if you'd ever like to give Re:amaze another try we'll be standing by to offer a complimentary onboarding session and assist in any way we can!
Jan. 30, 2025
Reamaze has been a game-changer for our Shopify store! As a growing business, providing fast and efficient customer support is a top priority, and this app has streamlined our entire process.
Dec. 11, 2024
An all encompassing app - minus compatibility with Whatsapp. It's been a great addition and has many useful features. Their Customer Service is above and beyond fantastic. Every time I have a question I receive a detailed answer within minutes and they make sure to assist until the problem is solved.
Sept. 9, 2024
I worked with Dakota T for getting setting up on our Shopify website. He has been very extremely helpful and very knowledgeable. On a different note, the app addresses everything that we need and it offered more functionalities exceeding our expectations.
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