Re:amaze AI Helpdesk & Chat
Live Chat, AI Chatbot & Helpdesk for E-Commerce
Rating
4.5
feedback
175
chart
#1,005
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
2%
-
Less than a month
24%
-
Less than a year
43%
-
More than a year
29%
Reviews Summary
The reviews for the Reamaze Shopify App are quite mixed, with both positive and negative feedback from users. Positive aspects highlighted in the reviews include the app's user-friendly interface, helpful customer support, and seamless integration with Shopify. Users appreciate the features such as workflow automations, robust tagging system, and the ability to streamline communication channels. Dakota, a support team member, received multiple praises for being knowledgeable and providing excellent assistance. On the other hand, negative feedback revolves around issues with customer service, difficulties in customization, and challenges with cancellations and refunds. Some users expressed frustration with the app's usability, lack of certain features, and changes in the user interface that caused confusion.
Highlights
Review RSS Feed
All reviews
Sept. 9, 2025
Thank you so much, Dakota T! Dakota literally worked through our re:amaze workflows, connections and more. I honestly appreciate how simple the software is and I am very happy with the support received.
June 27, 2025
AWFUL! I wouldn't even waste your time. The customer service is terrible. Spent 40 minutes trying to resolve an issue that they "couldn't see" on their end. Barely even used the service. Can't log in and they are telling me I now have to wait for an email response.
I sincerely apologize for your frustrating experience. The login issue you faced was caused by an authentication bug that made it difficult for our team to locate your account - this is completely on us and not the standard we aim for. We've since fixed your account should you choose to log in again, and will be providing additional training and feedback to our support team to ensure a similar experience does not reoccur for any of our customers. While we understand if you've chosen to move on, your feedback has directly improved our processes. If you ever wish to give us another chance, please reach out to the team and we'll be standing by to set you up with our account manager to ensure a smooth experience.
Dec. 11, 2024
An all encompassing app - minus compatibility with Whatsapp. It's been a great addition and has many useful features. Their Customer Service is above and beyond fantastic. Every time I have a question I receive a detailed answer within minutes and they make sure to assist until the problem is solved.
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