Rating
2.6
feedback
8
chart
#2,744
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
12%
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Less than a month
25%
-
Less than a year
62%
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More than a year
0%
Reviews Summary
The reviews for this Shopify app are mixed, with some users praising its effectiveness in reducing spam and the excellent customer service provided by Jesper. Users mentioned that the app worked well in preventing spam and that Jesper was quick to resolve any issues they faced. However, there were also negative reviews highlighting issues with mobile compatibility, the app's limitations in customization, and dissatisfaction with the pricing model. Some users found the app to be ineffective in reducing spam or too restrictive in terms of customization.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Jan. 16, 2023
Not sure if I was using it correctly but it didn't solve our problem or reduce the level of contact form spam we receive. Reply: We're getting the spam emails specifically from the contact form, obviously that's why we downloaded the app.
It sounds like you did not setup the app correctly. If you still have a contact form not protected by the app on your site then the app can't protect you against spam. Also your email address is available in plain text on your site, so anyone could spam you directly outside of Shopify. If you had contacted support I've been happy to help you, but you did not.
May 20, 2022
The customer service officer - Jesper was super helpful to resolve some of the issues I faced, now I have zero spam!! So happy!
Thank you so much for the kind words :)! Happy that I could help. Enjoy the rest of your day. Best, Jesper
March 13, 2020
Works very well! Support fixed everything problem I had with 24 hours. The app works exceptionally well, and prevents spam. You Highly recommended.
Thank you for your review :-)
Jan. 23, 2020
Awesome app. Definitely mandatory. Bots can spam you easily without this app, but it prevents that from happening. Jesper was of great help. I couldn’t install properly, so Jesper came in and installed it for me. He even did a little extra and added another feature for me. Thanks a lot Jesper!!
Thank you so much for the nice review!
Oct. 8, 2019
We had a huge amount of Spam on our customer messages thanks to a bot and this app was recommended by shopify. It did exactly as it says on the pack - zero spam now! I had a couple of teething troubles due to the link to the contact form as we have a non standard template, but Jesper was straight on it and sorted it all out. Works brilliantly from both desktop and mobile. Now we can get on with answering the important customer messages without trawling through the spam messages first. If this continues to work so well it will be worth every penny!
Thank you for the nice review :) Best, Jesper
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