vidlogix review for Glood Product Recommendations

1 / 5

March 10, 2022

I had an absolutely horrible experience with Glood the app and Glood the company. 1. Poorly designed merchant user interface. 2. Limited design control of the FBT bundle widget. 3. Does not support bundle-level discounts. 4. Atrocious customer service and support. I do not recommend this app.

Using app

16 days

Total reviews

61

Average rating

3.2

Developer Reply

Hi there, Our aim is to provide the best merchant experience possible. And we have been able to do that by providing a no-code platform to our merchants and the best possible customer service. We have received high acclaim from merchants who have used the platform. When you reached out to us, we were very clear about the functionality that we can support. Our platform specializes in giving a Personalized Experience. We do not support a different discount for each bundle and we were very clear about this. We ARE NOT a bundle application. We support any level of customizations in recommendations layout for carousel & grid. But due to the limitations in the bundled functionality, there are some design restrictions. We were VERY CLEAR about this as well. We had provided the answers to your queries and you had acknowledged that as well. We always have taken pride in providing the best possible service. Even after clearly answering the questions, you were not happy with our service, then I apologize for that but we have been very fair. We all wish you very good luck in the future. We always like to see merchants succeed, whether they are using our application or not. Glood.AI Team

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