Record & Replay, LeadReplay for Shopify

Record & Replay, LeadReplay

Remove Noise. Sell More. Analytics, Heatmap Alternative

Rating

2.3

feedback

3

Reviews

chart

#3,925

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    67%
  • Less than a year
    33%
  • More than a year
    0%

Reviews Summary

The reviews for this app are mixed, with both positive and negative aspects mentioned. On the positive side, some users found that the app worked well and allowed them to easily record shopper interactions. They appreciated the convenience and the reduction in guesswork. On the negative side, several users experienced issues with the app suddenly stopping the recordings. They also mentioned poor customer support, with messages going unanswered. Overall, while some users recommend the app for its functionality, others suggest looking for alternative options.

Highlights

app not working
poor customer support
convenience and reduction in guesswork

Rating Breakdown

  • 5
    33% (1 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    67% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

April 24, 2022

I must say that even though this app is free it's not even recommended we had this app on our store it use to show recordings and suddenly it stops showing the recordings. The worst part support don't even respond to their live chat messages ya'll need lot's of improvement of the services offered!

Using app

2 months

Total reviews

18

Average rating

2.6

1 / 5 Share

Feb. 4, 2022

App had potential. It worked the first day I downloaded it and then all of a sudden it stopped allowing me to watch recordings. I cleared my cache and checked different browsers and devices. It just doesn't work. I started a chat with Max P, who seemed to want to help but after he realized it simply was not working, he dropped off the chat and began to ignore (or not respond) to my messages. I'll have to keep looking for a different app.

Using app

8 days

Total reviews

5

Average rating

1.0

Developer Reply

Thanks you liked our App the first day,Max P checked the issue and tried to reach you from the chat box, best regards

5 / 5 Share

Jan. 28, 2022

wow, works pretty instant shopper records, less struggle for guesswork :) Please, make the Inercom integration as soon as possible definitely recommended

Store

Dronee

Using app

11 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks, definitely!

All reviews

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