Recoup

Recoup is a read-only Shopify app designed to help merchants audit support-agent promises against actual orders. It scans replies from human or AI support agents to identify promised refunds, credits, or discounts, then compares those promises with Shopify order data to flag mismatches such as promised-but-unissued refunds, duplicate refunds, incorrect amounts, or credits that fall outside policy. The app also surfaces the exact agent sentence and the corresponding order line for each finding, which makes it useful for spotting discrepancies without changing orders or moving money. There are not enough reviews to analyze right now.