Rating

4.2

feedback

84

Reviews

chart

#3,400

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    6%
  • Less than a month
    31%
  • Less than a year
    40%
  • More than a year
    18%

Reviews Summary

The reviews for this Shopify App are quite mixed, with a combination of positive and negative feedback. On the positive side, many users praise the app for its excellent customer service and support team. They appreciate the quick responses, personalized assistance, and willingness to go the extra mile to help with any issues. Users also find the app useful for managing memberships and subscriptions, with some mentioning that it meets all their requirements. Additionally, the app is commended for its functionality in locking content, taking subscriptions, and offering exclusive discounts to members. However, on the negative side, there are concerns about the app's reliability and some users have reported issues with setup, bugs, and complications with payment gateways. There are also complaints about the upselling tactics, high fees, slow customer support responses, and difficulties in reaching the support team. Some users have raised security and privacy concerns, such as requests for sensitive information like IP addresses and email passwords. Overall, while the app has its strengths in customer service and functionality, improvements are needed in terms of user-friendliness, pricing transparency, and addressing technical issues promptly.

Highlights

Excellent customer service and support
Functionality for managing memberships and subscriptions
Concerns about reliability and technical issues
Upselling tactics and high fees
Security and privacy concerns

Rating Breakdown

  • 5
    70% (59 ratings)
  • 4
    10% (8 ratings)
  • 3
    1% (1 ratings)
  • 2
    2% (2 ratings)
  • 1
    15% (13 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 22, 2024

This app has been a perfect fit for my needs. It’s straightforward to set up, with a user-friendly interface that makes managing memberships hassle-free. What really stands out is the support—they’re always available, quick to respond, and go the extra mile to help. It’s rare to find such reliable service. Highly recommended for anyone looking for a no-fuss solution to recurring memberships.

Store

Mingl

Using app

2 months

Total reviews

3

Average rating

5.0

1 / 5 Share

Oct. 8, 2024

Didnt work and they asked for my IP address sneakily which is dangerous. Very dodgy do not use

Using app

About 10 hours

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for sharing your concerns, and I’m sorry for the frustration this situation has caused. I want to assure you that our request for your IP address was solely to diagnose the issue. After investigation, we found that the problem was related to your ISP/Internet provider’s route, as the application was accessible to other users during that time. We reached out over a call for details to resolve this together. We understand your concern, and your safety and privacy are very important to us. If you have any further questions or need assistance, please let us know—we’re here to help. Thank you for being so patient.

4 / 5 Share

Sept. 24, 2024

The app is a great way to easily manage our memberships. Although we still encounter some hiccups, the support team is quick to assist and resolve the issue in a timely manner.

Using app

Almost 3 years

Total reviews

1

Average rating

4.0

5 / 5 Share

Feb. 21, 2025

Excellent customer service! Subin is always great at helping me when I need it. I recently updated my theme and needed additional help installing app with new theme and they were great to help. ⭐⭐⭐⭐⭐

Using app

Over 5 years

Total reviews

4

Average rating

4.0

5 / 5 Share

Feb. 9, 2024

The team was very efficient on an install request for the new instance on our relaunched website. Communication was easy and responsive and we resolved the issue within 24 hours. Thank you!

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

All reviews

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