AAA ‑ Loyalty Rewards Program
Loyalty Reward Program | Earn & Redeem points referral syste
Rating
3.3
feedback
6
chart
#10,944
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
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Less than a day
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Less than a month
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Less than a year
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More than a year
Reviews Summary
The reviews for this Shopify App are mixed, with some users expressing dissatisfaction with the app's pricing structure and lack of responsiveness from the support team. One user mentioned that the app became expensive once they reached a certain number of members and felt trapped by the lack of discounts. Another user with a large store had a negative experience, stating that the app caused trouble and the support team did not respond to multiple emails. They also raised concerns about unauthorized changes made to their themes. On the positive side, users who gave 5-star ratings praised the app for its functionality, recent updates, and excellent support.
Highlights
Rating Breakdown
All reviews
April 24, 2019
Really expensive once you reach 1000 members and they don't offer any discount yearly. We reached more than 1000 members but most of them don't use the reward program. We feel trapped.
April 12, 2019
I wish there was a ZERO STAR RATING. I have a huge 50k product store and wanted a loyalty program. Somehow I made the mistake of trying this app. Its been nothing but trouble and I have now sent 3 separate emails for support to which none have been answered. I have approximately 15 apps I use on my store and some are amazing, some are average but only this one is the worst possible excuse for an app I've ever used. I literally hate that Ive spent hours integrating this into my site, hopeful with the possibilities, only to find that it is pure garbage. You've been warned. EDITED TO ADD THE FOLLOWING AFTER DEVELOPER RESPONSE TO MY REVIEW: No, actually you only responded AFTER MULTIPLE ATTEMPTS. By then, so much time had passed that I had deleted the app. I am very, very happy to post screenshots of my emails with no responses if that becomes necessary. I might also add that you went onto my store and joined the loyalty program (that I replaced yours with) under the name JAMES D. with email address of [email protected]. Why exactly did you do this? Again, happy to post a screenshot or share with anyone who would like to see for themselves. The best option at this point would be to own this fumble and not come back and essentially call me a liar. Not good for your business.
Dear Friend, We both know that we did reply to your email & offered to help for setup. We are always ready to help all store owners promptly. Shopify has defined a way of helping store owners through collaborators account & without that access, we are unable to help set up. We are bound by Shopify terms to help owners through collaborator account & only once we get the access we can help you set up the app. Our app is tested & published by Shopify themselves & have no errors or issues. Loyalty Rewards App whoever app provider is providing will need a setup process to be followed & we promise to do it for all our sellers whenever required in addition to robust Knowledgebase we have already published on our website.
Jan. 21, 2019
Love this app! It seems like more functions were added recently too which is awesome. And i think this is just what I need for my store I am so happy I found this.
Nov. 11, 2018
They made edits to all of me themes INCLUDING MY BACKUP... MY BACKUP!! DO NOT, I repeat Do NOT trust this company with access to your store for support. I asked a simple question about resolve the height issue of the short code for the page setup because it was creating a scroll. They asked for access to fix it the app to fit my needs, which I already thought was not needed so I did limit their access. I have a web development background, and could tell that the shortcode widgets were not implemented well because it would not have been hard to write into the shortcode to recognize width and height when embedding into a page, but they failed to do this. Well after receiving an email from them that they have made the changes to the app and to take a look. I did, the page was looking fine, however the pop up was also now using the same height settings, so you could not read the whole popup to show the rewards. This obviously at this point I had me thinking clearly this developer is not paying close enough attention to things. Here is where it starting thinking I better check my template to see if I can reverse what they did. There I find that they had created new files in my theme, and they have also created backups. After finding their code and removing it, the changes still were not reversed. I dug around so more trying to figure things out. Eventually I decided to just restore back to before they had logged into my site. Changes still did not reverse. I then restored the backup that they had created, cause I was like "Oh cool, they were smart enough to duplicate those files for backup" After restoring those, the changes STILL were not reversed. Tonight when I got home I decided to just use my backup I had already created from a few days ago. I didn't want to do this because I had already made other hard code changes to the theme since that backup was made, but I was willing to accept the setback. And wouldn't you know it.... THEY HAD EVEN MADE CHANGES TO MY BACKUP, so basically a really expensive theme that I paid for and have spent the last week working on making changes, is screwed up as well. Do not trust these guys with your site. Not worth it.
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