Fioriah Cosmetics review for SC Conjured Referrals
Nov. 6, 2019
'I'm not sure how this app is, 'Or even how it works. 'There were so many mis-communication on all levels. 'The app developer did not get back with me in a timely manner. 'I reached out to Shopify to see if someone over there could help me. 'But I was told that they would reach out to the developer so they could assist me. 'That is when I got a consistent response. 'I told the developer through email, exactly what I wanted but instead they kept asking me the same questions but just in a different way. 'The app is very confusing, also I asked the developer if they could enter the code into the theme store for me and from there it was just bk and fourth questions and as an end result Ii was given a link to read instructions when the app clearly says that they would be happy to install it for it's customers. 'Good luck to everyone else....
Hi Johnny, I am sorry you've had a negative experience with our app. We pride ourselves on providing high quality customer support - we are a US based company with standard office hours, and we did reply to your email within 4 hours of receiving it. We offered to help fulfill all your requests (implementation of a pop-up and updating the Facebook share content), however we never received any response back about how you wanted it to look, or what content you wanted us to use for the Facebook share. We would be more than happy to help you with both those customizations (free of charge, like we do for all our customers), however we do need that additional information to proceed. Please feel free to reach out if you'd still like our assistance.
